Sapphire at Fernhill

    5737 NE 37th Ave, Portland, OR, 97211
    2.2 · 29 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Neglectful care led to amputation

    I trusted this facility with my loved one and it was a nightmare. Staff were often rude or disengaged, call lights unanswered, meds and pain meds delayed or missed, and wound care was so poor it led to infection, hospitalization and eventual amputation while family wasn't notified for days. The building was filthy, reeked of urine, freezing with broken windows patched in plastic, tiny rooms with no bathrooms or privacy, and the food was cold and awful. Therapy rarely happened, management was defensive and untrustworthy, and although a few staff were nice the overall care was neglectful and unsafe - I would never recommend this place.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.24 · 29 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.3
    • Staff

      1.8
    • Meals

      1.6
    • Amenities

      1.3
    • Value

      1.0

    Location

    Map showing location of Sapphire at Fernhill

    About Sapphire at Fernhill

    Sapphire at Fernhill is a senior living community in Portland, OR, with 63 beds and a warm, family atmosphere, partly because it's a smaller facility where residents and staff really get to know each other. The center serves people who need skilled nursing, rehabilitation, or long-term support, as well as those looking for a respite stay or transitional care after an injury, surgery, or medical event. Folks recovering from strokes, falls, traumatic brain injuries, heart attacks, and similar health challenges can get rehabilitation, therapy, and ongoing clinical care, and the team includes nurses, doctors, behavior specialists, and mental health professionals all working together. There's 24-hour nursing care from Registered Nurses and Licensed Practical Nurses, and therapists create personalized plans to help residents reach their highest level of recovery and everyday function. Some people come just for a short stay to recover before going home, while others choose to stay long-term and get help with daily tasks.

    This place offers both skilled nursing care and independent living options so active seniors can live in a community with things like group luncheons, fishing trips, and workshops, with resident-led activities like beat-making or public speaking encouraged for those interested. The building has state-of-the-art amenities and room comforts. Doctors make regular rounds, and staff keep up on each person's needs with regular assessments and therapy adjustments. Safety and health are priorities, with COVID-19 infection controls in place, and people coming straight from the hospital can transition easily to being a resident here.

    Sapphire at Fernhill has a philosophy guided by dignity, purpose, and personalized support; care plans are set up with the resident and staff together, aiming to bring meaning and independence back into daily life, whether by going back into the community or building new routines and friendships inside the facility. It accommodates people with complex needs-medical, behavioral, or neurological-and is certified for skilled Medicare stays. Nearby hospitals, drugstores, dining spots, shopping centers, and banks make the location convenient. The community is part of Sapphire Health Services and works with local senior living advisors and A Place For Mom. Since 1970, staff have cared for seniors here with a focus on respect, growth, and quality of life, making it a stable choice for many different care needs.

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