Gateway Care & Retirement Center

    39 NE 102nd Ave, Portland, OR, 97220
    3.0 · 31 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Mixed care systemic issues concerning

    I had a mixed, ultimately disappointing experience. The staff I dealt with were often wonderful-friendly, knowledgeable, and occasionally went above and beyond-and the rooms and bathrooms can be spacious, well-organized and very clean. But systemic problems are real: understaffing, slow or unresponsive call buttons, delayed meds, safety/medication concerns, inconsistent cleanliness/odors, and limited activities. Meals are included but can be poor, scheduled without preference, or even short; unexpected fees (parking) and spotty COVID precautions were also issues. Management had some helpful, communicative people, but reports of mishandled valuables, poor communication, and serious care lapses mean I would not recommend it for frail elders without close oversight.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.03 · 31 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.5
    • Staff

      2.9
    • Meals

      2.6
    • Amenities

      2.6
    • Value

      2.2

    Location

    Map showing location of Gateway Care & Retirement Center

    About Gateway Care & Retirement Center

    Gateway Care & Retirement Center sits in Portland, Oregon, close to spots like the Portland International Airport and Providence Portland Medical Center, which makes visiting and appointments easy for families and residents, and after being around for more than thirty years, the place has really found its rhythm looking after seniors in a way that feels both personal and warm, and with its smaller community size, folks usually get to know one another and the staff pretty quickly, which builds a home-like feeling and keeps things friendly. The facility runs under Sapphire at Gateway, part of Sapphire Health Services, and offers four main levels of care-retirement apartments, intermediate care, assisted living, and skilled nursing-so people can stay as their needs change, which sometimes makes things easier for families who want to keep their loved ones in one spot.

    Gateway provides independent living for healthy seniors who want an active lifestyle, and there are services for those who need more help, like skilled nursing, dementia care, memory care, and palliative care. Licensed nurses and certified nursing assistants are on hand 24 hours a day, so residents can get help whenever they need, whether they need medication reminders or round-the-clock attention because of a chronic condition. Folks can also get physical, occupational, and speech therapy right inside the building, and there's a focus on managing chronic diseases, so seniors who need a bit more medical support find help without needing to go out.

    The building itself feels cozy and homey, so people can relax indoors or enjoy the nice outdoor spaces that let them sit in the fresh air, and there's a barber and salon for anyone who likes to keep up a routine or just wants a bit of pampering. Religious activities, volunteer opportunities, engaging events, and social gatherings take place often, and management works hard to help everybody stay connected, make friends, and feel included, so no one really needs to feel left out if they want company or something to do. Meals are nutritious and planned for a range of dietary needs, and three meals a day are standard, with special diets available if a doctor or dietitian suggests it, and laundry and housekeeping are included, so daily chores don't get in the way of living life.

    Indoor parking helps when the weather's bad, and the community coffee shop serves Stumptown Coffee-something regulars there mention with a smile, and for anyone who wants to check out the facility first, there are pictures online at gatewayhc.com and even a virtual tour. As a licensed facility, Gateway follows state rules, including keeping the right balance of caregivers to seniors, and passing health inspections, so families can feel confident about safety. The staff, many of whom have been around for years, make extra effort to give each resident support fitted to their needs, which means help with daily living tasks, organizing events, or just chatting and listening. Over the years, Gateway Care & Retirement Center has built a reputation for being a place that really tries to make people feel comfortable and supported, and as a family-owned operation, the sense of warmth shows up most in the way the staff treat the residents.

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