The Gardens at West Shore

    770 Poplar Church Rd, Camp Hill, PA, 17011
    2.8 · 98 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Filthy, neglectful care caused fatality

    I placed my father here and was horrified. The facility was filthy - urine/feces smell, soiled sheets, mold/bedbugs - and he fell multiple times (one fall was fatal); call lights were ignored, CNAs slept on duty, transfers were unsafe, and he suffered wounds, dehydration and malnutrition. Management was unresponsive and unprofessional (missing belongings, rude texts, delayed/incorrect billing) and ED responses were poor; DOH complaints felt warranted. There were a few excellent rehab/PT staff and caring aides, but care was wildly inconsistent. Do not send a loved one here - check in person and stay away.

    Pricing

    Schedule a Tour

    Amenities

    2.84 · 98 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.2
    • Staff

      2.7
    • Meals

      2.3
    • Amenities

      2.3
    • Value

      1.0

    Location

    Map showing location of The Gardens at West Shore

    About The Gardens at West Shore

    The Gardens at West Shore in Camp Hill, Pennsylvania, sits right next to Geisinger Holy Spirit Hospital and has 309 beds. The staff focus on helping people recover after illnesses and try to help them get strong enough to go home if possible. The Gardens at West Shore has a short-term rehabilitation unit that offers physical, occupational, and speech therapies. There's a long-term skilled nursing unit, and a secure memory care unit for people with Alzheimer's or other dementia issues. Staff develop rehabilitation plans for each resident, tailoring therapies to individual needs, and they work with mental health professionals who visit patients regularly for psychiatric support. The facility tries to keep a safe and clean, home-like environment, offering a wide front porch, a range of activities like crafts, music visits, trips into town, and birthday parties, and staff who help with daily tasks such as personal hygiene and medication. Benefits include respite care, fall prevention programs, wound care, trach care, IV antibiotic treatments, hospice, end-of-life care, diabetic care, enteral nutrition, and stroke recovery support.

    The Gardens at West Shore accepts Medicare and Medicaid. A dedicated team works to improve quality of life and prevent infections, while some nursing staff get access to career training classes. There are support initiatives for caregivers, and ongoing attention to infection prevention. The memory care unit is locked and specifically supports people with more advanced memory trouble and has special activities for them. Staff plan activities meant to help residents find joy, feel a sense of purpose, and stay active.

    The facility has faced some challenges. Official records from November 2021 mention issues with following care plans, investigating falls, and keeping food preparation areas clean. The Gardens at West Shore received fines five times for care deficiencies between September 2020 and January 2022, and it has a Medicare rating of one out of five stars as of 2022. This is a for-profit, publicly listed company, and employs between 51 and 200 people. While some families report good attention and support, inspection findings and ratings are also important for people to review and consider.

    People often ask...

    Nearby Communities

    • Exterior view of a large, multi-story senior living facility building at dusk with lights on inside. In the foreground, there is a landscaped area with a sign that reads 'Legend Personal Care Memory Care' and the number 425. The building has multiple windows and a sloped roof.
      $5,725 – $7,442+4.3 (30)
      Semi-private • 1 Bedroom • Studio
      assisted living, memory care

      Legend at Silver Creek

      425 Lambs Gap Rd, Mechanicsburg, PA, 17050
    • Exterior view of a senior living facility named Legend of Lititz showing the main entrance with a covered drop-off area, landscaped greenery, and a clear blue sky.
      $3,575 – $5,270+4.1 (130)
      1 Bedroom • 2 Bedroom
      independent, assisted living, memory care

      Legend of Lititz

      80 W Millport Rd, Lititz, PA, 17543
    • Covered entrance to a brick building with glass double doors, two chairs on either side, potted plants, and greenery around the entrance.
      $2,214 – $3,800+4.4 (137)
      Semi-private • Studio • 1 Bedroom
      independent, assisted living, memory care

      Exton Senior Living

      600 N Pottstown Pike, Exton, PA, 19341
    • Exterior front view of a large three-story senior living facility building with beige siding and stone accents, a red roof, multiple windows, balconies, a driveway with a stop sign, landscaped greenery, and parked cars under a clear blue sky.
      $2,730 – $4,895+4.4 (139)
      Studio • 1 Bedroom • 2 Bedroom
      continuing care retirement community

      Merrill Gardens at West Chester

      1201 Ward Ave, West Chester, PA, 19380
    • Photo of Sunrise of Paoli
      $2,600 – $3,380+4.1 (77)
      Semi-private • Studio
      assisted living, memory care

      Sunrise of Paoli

      324 Lancaster Ave, Malvern, PA, 19355
    • Exterior view of a single-story building with beige siding, white trim, and a red roof. The building features multiple windows and a small tower-like structure with a conical roof. The foreground includes a stone retaining wall, green shrubs, and trees partially framing the view.
      $3,925+4.0 (146)
      suite
      independent, assisted living, memory care

      Truewood by Merrill, Glen Riddle

      263 Glen Riddle Rd, Glen Riddle, PA, 19063

    Assisted Living in Nearby Cities

    79 facilities$5,936/mo
    85 facilities$5,986/mo
    75 facilities$6,018/mo
    78 facilities$5,986/mo
    76 facilities$5,875/mo
    64 facilities$6,069/mo
    66 facilities$5,832/mo
    59 facilities$5,886/mo
    63 facilities$5,600/mo
    46 facilities$5,828/mo
    63 facilities$5,600/mo
    63 facilities$5,600/mo
    © 2025 Mirador Living