Overlook Nursing & Rehab Center

    14 Rock Ave, Pascoag, RI, 02859
    4.4 · 36 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Compassionate staff, inconsistent and alarming

    I'm torn. The staff - nurses like Shilo, intake Sarah and director Kim Lockwood - were compassionate, attentive and helped my loved one regain strength in a warm, clean building. But we also experienced alarming lapses: an abrupt, unannounced discharge with belongings removed, repeated kitchen errors (allergy risk), and signs of understaffing/poor hygiene. Great caregivers, but inconsistent operations - proceed with caution.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.36 · 36 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.6
    • Staff

      4.7
    • Meals

      3.5
    • Amenities

      5.0
    • Value

      4.4

    Location

    Map showing location of Overlook Nursing & Rehab Center

    About Overlook Nursing & Rehab Center

    Overlook Nursing & Rehab Center sits at 14 Rock Ave. in Pascoag, Rhode Island, and has space for 100 residents, with about 86 staying there each day, and you'll find a team of registered and licensed nurses offering round-the-clock skilled nursing care, so there's always someone on hand for help or check-ins, which means residents get about 3.61 nurse hours every day, though the nurse turnover rate is 37.1%, which is something people sometimes watch when choosing a care home. The center operates as part of Eden Healthcare and is family-owned and operated, which often brings a personal touch, and they say they focus on respect, commitment, quality, and service, which matters when you're trusting someone with care. Residents can receive physical, occupational, and speech therapies, and there are specialty programs for things like AHA Certified Cardiac Care and memory care for those with Alzheimer's disease or dementia, so if someone needs rehab after a hospital stay or a place for long-term care, the center tries to cover those needs, giving attention to building personalized care plans. Many families have spoken well about the kind care their loved ones get here, and the community runs activities like music, gardening, cooking, life skills, games, and reminiscing, which help everyone feel connected. Residents have access to different treatment programs and the place is designed with spaces and features to support both comfort and recovery, letting people work towards their health goals with extra services in place for special care needs. The facility's had some inspection findings, including deficiencies in resident assessments and care planning, resident rights, and nutrition services, along with one related to infection, out of a total of 12 reported deficiencies, though it's also been stated that the facility provides services that meet professional standards of quality. Overlook Nursing & Rehab Center focuses on helping each resident get the care and rehabilitation they need while creating a welcoming, caring environment where people can enjoy social activities and feel part of a community.

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