Hebert Health & Rehabilitation Center

    180 Log Rd, Smithfield, RI, 02917
    2.3 · 42 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Kind staff, dangerous leadership, neglect

    I have mixed feelings but would never return. The activities, music, therapy team and many CNAs/nurses (Sandra and other long-term staff included) were kind and attentive - my aunt loved the parties and some clinicians were excellent. But chronic understaffing and poor management led to delayed/absent therapy, delayed pain meds, missed repositioning, bedsores, falls with slow hospital transfers, UTIs/sepsis and even a death without proper hospice presence. Cleanliness and laundry were unacceptable - stained linens, dirty bathrooms, lost belongings and cold or poor meals were common. Administration and billing were dismissive and money-focused (we had billing issues and an unresolved $120 invoice), voicemails went unanswered, and complaints were ignored. Overall, wonderful frontline staff but dangerous leadership and systemic neglect - I moved my family to a better Providence facility.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.29 · 42 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.4
    • Staff

      2.4
    • Meals

      1.8
    • Amenities

      3.0
    • Value

      1.5

    Location

    Map showing location of Hebert Health & Rehabilitation Center

    About Hebert Health & Rehabilitation Center

    Hebert Health & Rehabilitation Center sits in Smithfield, RI, right by the tree-lined roads and Stump Pond, and people find the setting calm and pretty, which most seniors tend to like, since it makes looking out the windows a little more enjoyable. The place mainly helps people who need skilled nursing care, long-term care, or rehabilitation after an injury, surgery, or a medical setback, and they take on people who might stay just a short time or who need an extended stay. There's help for families, too, with information about caregiving and Long-term Care Insurance, so families don't have to feel like they're left guessing about what comes next. The staff pay a lot of attention to long-term needs, offering support for folks with mobility problems, memory issues, or more serious medical conditions, and they've got 24-hour skilled nursing if someone's health gets complicated. Rooms have wheelchair-accessible showers, and there's a mix of indoor and outdoor areas, with parking and free rides when someone needs to get out. The chefs and meal planners put together nutritious food, which is helpful for people with all sorts of dietary needs, and activities include things to do inside, chances to go out, devotional time, and many recreational options, so days feel a little fuller. For anyone facing memory loss, there's a dedicated memory care program that works to keep things safe and structured, and the staff are known to be familiar faces around the area, which makes it feel more like a small community. The facility offers help with pain management, diabetes, IV therapy, wounds, and incontinence, and there are programs for stroke, heart, or orthopedic recovery, which is important for folks bouncing back after tough health events. Physical, occupational, and speech therapy are available, aimed at helping residents get back as much independence as possible. While Hebert Health & Rehabilitation Center scores a 2.4-star average from 18 reviews, people still choose it for its convenience to Smithfield and the surrounding area, as well as the support from a team that's spent a lot of time serving the local community.

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