Kent Regency

    660 Commonwealth Ave, Warwick, RI, 02886
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Helpful staff, but care problems

    I had a mixed experience. The staff, nurses, CNAs and rehab teams were often wonderful - professional, caring, and the facility was clean and welcoming - and therapy helped my loved one recover. However I encountered serious problems too: chronic understaffing, medication delays/errors, missed basic care (soiled/unrepositioned residents), COVID cases and inconsistent management/communication. I'd trust them for short-term rehab if you stay involved, but wouldn't leave a non-advocating loved one there without constant oversight.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    4.33 · 213 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.1
    • Staff

      4.3
    • Meals

      2.1
    • Amenities

      3.4
    • Value

      2.7

    Location

    Map showing location of Kent Regency

    About Kent Regency

    Kent Regency Center has different levels of care for seniors, including assisted living, skilled nursing, memory care, respite care, hospice care, home care, and palliative care, and there's also Medicaid HCBS. Residents can choose private or semi-private air-conditioned rooms, and the building has secure areas with alarms for those with memory concerns. The staff includes a director of nursing, admissions director, and director of rehabilitation, plus physicians, nurse practitioners, and clinical care professionals on-site at all hours. There's help with bathing, grooming, toileting, and clothing, and trained staff support people with health plans and physical activities around the clock.

    Meals are homemade and served three times a day, with snacks and nutrition changes for health needs, and you can eat in the dining room, a private area, or your own room if you want. There's a book room, fitness space, game areas, patios, gardens, hair salon and barber, sauna, and jacuzzi. Residents use free Wi-Fi, phone service, cable TV, computer with internet, and get mail and newspapers. Housekeeping and free laundry are part of daily life.

    You can join movie nights, daily programs, social evenings, music therapy, board games, and pet therapy, with planned outdoor relaxation too, and pets are allowed for those who want them. The facility offers transportation to medical visits, errands, and faith services, and there's support for those needing palliative, orthopedic, or dialysis care, or treatments for Alzheimer's, and even ventilator care. Nurses help with things like IV therapy, colostomy, wound care, pain management, and medication, and there are psychiatric, podiatry, and pharmaceutical services. The team delivers rehabilitation in physical, occupational, and speech therapy, along with case management, dietary guiding, and help planning for going home if that's needed.

    Residents and families often mention the comfortable common rooms and quiet gardens or courtyards, and many make use of cultural, social, and religious activities planned throughout the week. The facility's accountable care programs keep track of needs, and there's a focus on recovery from hospital stays to make the transition easier. With a customer satisfaction score of 4.6 out of 5 from over 50 reviews, many people note the reliable care and programs offered. The facility lists its services and more on the provider's website, and it's connected to the National Alliance for Care at Home.

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