Avantara Arrowhead

    2500 Arrowhead Dr, Rapid City, SD, 57702
    3.8 · 19 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Compassionate staff, severe management failures

    I have mixed feelings. The facility itself is excellent - clean rooms, adequate space, social meals/activities, and many staff (nurses, CNAs, dining staff, driver, admissions, social worker) were professional, caring, and helpful with coordination, transportation and regular updates. But management handled a COVID-19 outbreak very poorly (63 cases; my mother died), offered no condolence and seemed more focused on final payments/ belongings; I also witnessed troubling care lapses (bedsores, ignored call lights, wrong meds, bullying CNAs, dressing changes without gloves). Because of the serious management and care concerns, I cannot recommend this place despite the many wonderful employees.

    Pricing

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    Amenities

    3.84 · 19 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      4.0
    • Meals

      4.0
    • Amenities

      4.0
    • Value

      3.8

    Location

    Map showing location of Avantara Arrowhead

    About Avantara Arrowhead

    Avantara Arrowhead sits at 2500 Arrowhead Dr in Rapid City, SD, and helps seniors who have disabilities or diseases that make everyday life harder, and you'll find the place set up for all sorts of care, from independent living to skilled nursing, even continuing care and memory care, so if someone's moving in for help with Alzheimer's or complex health problems, they've got dedicated areas and therapies for that, and the same goes for folks who just need some extra support after surgery or illness with physical, occupational, or speech therapy, and you often see wound care nurses coming through using things like E-Stim or advanced dressings while others work on orthopedic or cardiac rehab plans, because the place takes pride in patient-centered care, creating custom treatment plans with help from certified staff, keeping up with the latest medical technology, and all while aiming to keep the atmosphere calm and healing-it's obvious that they've thought about comfort, since the suites are roomy, and common areas use calming colors and lights to help residents feel at ease, so visiting or living there feels more peaceful than you might expect in a medical facility, and while families usually want to see a place in person, they've also set up virtual tours, so people can look around or meet staff online if they can't come in, though right now, new residents can't move in, but that could change, and every service happens in English, so talking to staff about programs like respite care, home care, or the various therapies is straightforward, and you'll notice that they keep their information up online, which can help people learn more about those who need extra clinical attention, whether for short-term recovery, specialized dementia care, or even complex pulmonary or oncology needs, so when someone's looking for a safe setting that's made for different levels of independence and care, it's clear that Avantara Arrowhead tries to handle almost everything under one roof in an environment that feels both modern and restful.

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