Fairmont Grand Senior Living

    409 E Fairlane Dr, Rapid City, SD, 57701
    4.0 · 21 reviews
    • Assisted living
    AnonymousLoved one of resident
    3.0

    Excellent memory care, beware management

    I found the dementia unit and many caregivers wonderful - attentive, welcoming, kept the community clean, helped my mother adjust, and the remodeled cottages and food are lovely. However, management issues are real: high turnover, understaffing, poor communication, medication and long-hold phone problems, and I saw concerns being silenced and even threats for reporting abuse. Overall it's a well-kept, homelike place with excellent memory-care staff, but I'd be cautious and get guarantees in writing before committing.

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    Amenities

    3.95 · 21 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      3.8
    • Meals

      5.0
    • Amenities

      4.5
    • Value

      4.0

    Location

    Map showing location of Fairmont Grand Senior Living

    About Fairmont Grand Senior Living

    Fairmont Grand Senior Living, now called Heartland Senior Living - Rushmore, sits at 409 E Fairlane Drive in Rapid City, SD, and offers a calm, safe place for seniors who want both support and independence in their daily lives, and walking in, you'll notice how the staff works day and night to offer a helping hand whether someone needs help with bathing, dressing, or remembering medicines, and the community takes pride in having staff around 24/7 and an emergency call system, so families have peace of mind that help is there if needed, and the living spaces are fully monitored to make sure everyone's safe. There's a strong focus on resident-centered care, meaning the staff listens to what residents want and needs, and the place feels like home, with friendly faces, warm meals, and the smell of dinner coming from the community dining area each evening, with meals freshly prepared three times each day by their Executive Chef, plus snacks, and people can eat together in a restaurant-style dining room with convenient hours.

    The facility welcomes different kinds of seniors, offering suites and studio apartments, as well as independent and assisted living options, and memory care for those who need it, plus respite care if someone needs a short stay. Many services come together in one place, including skilled nursing, medication help, help with daily chores, and even therapy services like physical and speech therapy or occupational therapy, so someone who wants to stay as independent as possible can still get support when needed, while those who need more help-like Alzheimer's or dementia care-get extra guidance in a special memory unit that reduces confusion and keeps people safe from wandering. The staff includes trained, friendly people who help with everything from laundry to barber services, there's in-house cleaning and linen service each week, and the community offers access to both hospice services and home health care.

    Residents can keep busy with social and educational activities, daily programs, recreation rooms, game nights, musical groups, arts, crafts, and even outings in and around Rapid City, while outdoor patios and landscaped garden paths let people enjoy nice days, and a swimming pool and community barbeque area make it easy for people to relax together. The library, chapel, convenience store, activity and billiards rooms offer more places to meet up with others or spend quiet time, and there's a beauty salon, fitness center, and spa services on site for comfort and grooming. The staff help residents organize their days and there's always someone to answer questions or support families.

    Residents can bring small pets, and parking's available for both guests and residents, with special spaces for RVs and a single-car garage option too, and all apartments are wired for high-speed internet, telephone, and basic cable TV. Safety features include a 24/7 emergency response system in every living area. For families, the facility sits near hospitals and medical offices, and transportation is available for doctor visits and errands.

    People who choose Fairmont Grand Senior Living find a place that tries hard to make everyone feel welcome, supported, and part of a community, with companionship, help when it's needed, and many ways to stay active each day, in a setting that mixes the feeling of home with practical comforts and a flexible approach to senior living.

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