Brookdale Senior Living Inc.

    105 Westwood Pl #400, Brentwood, TN, 37027
    3.1 · 62 reviews
    • Assisted living
    AnonymousLoved one of resident
    1.0

    Good caregivers, poor management, billing

    I've had a mixed but mostly negative experience. The frontline caregivers were often compassionate and went above and beyond, but management is unresponsive, rude, and frequently turns over. Rent jumped roughly 11% then 17-nearly 30% total-to about $7,000/month with opaque, itemized bills and back-charges. Dining and nutrition declined: small protein portions, frozen/poor-quality meals, and residents showing signs of malnutrition unless they shopped or ordered out. Staffing is chronically short-call bells unanswered, missed urgent calls, BPAP/meds inconsistently used, rooms and laundry neglected. Personal items went missing and promised fixes/cleanings were not done; complaints to director/corporate were ignored or hung up on. I appreciate the dedicated caregivers, but because of the poor management, safety and billing issues, I cannot recommend this facility.

    Pricing

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    Amenities

    3.15 · 62 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.5
    • Staff

      1.5
    • Meals

      1.4
    • Amenities

      3.0
    • Value

      1.2

    Location

    Map showing location of Brookdale Senior Living Inc.

    About Brookdale Senior Living Inc.

    Brookdale Senior Living Inc. runs many senior living communities across the United States, and the company's main office sits in Brentwood, Tennessee, with more than 10,000 employees and about 721 locations serving over 100,000 residents and families every day. The company started in 2008 and has a mission to enrich lives with compassion, respect, excellence, and integrity, offering a wide range of support for older adults through independent living, assisted living, memory care, skilled nursing, at-home care, respite care, and continuing care retirement communities. Brookdale's different care programs come with distinct names, like Brookdale Memory Care or Brookdale Gardens, and specialized services include Life Engagement, Reminiscence Therapy, and the Eden Alternative for memory support and social engagement.

    Facilities include community rooms, activity centers, dining halls, and health and wellness spaces. Seniors can get help with daily activities, personal care, meals, housekeeping, medication management, and round-the-clock staff support. Care teams design personalized plans and families often find specific support for those dealing with Alzheimer's or dementia, with unique features such as memory-enhancing activities, 24-hour care, and programs tailored for cognitive health. Most communities are pet-friendly, offer group activities and events, and feature connection centers and social spaces. Services also cover rehabilitation, wound care, and comprehensive nursing, along with maintenance-free apartments and social programs in independent living areas. Management at Brookdale relies on leadership with medical, legal, financial, and technology backgrounds, and the company uses healthcare IT solutions and digital outreach to try to keep care modern and efficient.

    People can choose different levels of care all within the same community, and options include skilled nursing and short-term respite stays so caregivers can get a break. The company uses terms like Chief Nursing Officer, Chief Sales Officer, and Chief Marketing Officer to describe leadership roles and employs a range of care staff from nurses to hospitality workers. Brookdale communities show up under names like Brookdale Green Hills Cumberland, Brookdale Hendersonville, or Brookdale Tullahoma. The company isn't BBB accredited, but services remain broad, and the approach mainly tries to balance independence and support as seniors need it, focusing on safety, personalized care, and simple comforts for older adults.

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