AHC Northbrooke

    121 Physicians Dr, Jackson, TN, 38305
    2.5 · 31 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Understaffed nursing home, negligent care

    I placed a loved one here and deeply regret it. The home was severely understaffed (sometimes 20 patients to one aide), unresponsive to calls, and showed medical neglect - soiled diapers, crushed pills, missed wound care, frequent COVID infections (my loved one contracted COVID here and later died). Administration ignored complaints and I believe a state investigation is needed. A few rehab staff and aides were caring and the building/food were okay, but overall it felt unsafe - I would not send my family here.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.55 · 31 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.9
    • Staff

      1.8
    • Meals

      5.0
    • Amenities

      2.5
    • Value

      1.0

    Location

    Map showing location of AHC Northbrooke

    About AHC Northbrooke

    AHC Northbrooke sits in Jackson, Tennessee, and folks there find a place that handles skilled nursing care all day and night, so families know help's always close if any trouble comes up, and the nurses work under a doctor's supervision, making sure medicine gets given right and health stays watched. The place has private rooms for residents who like their own space, and there are outdoor common areas where people take a stroll or sit and rest a while, which helps folks not feel boxed in. That team has a whole group-nurses, therapists, and aides-who provide help with daily needs like bathing, dressing, eating, and taking medicine, and people who need extra help with memory get care that fits what's going on with them.

    If someone comes here after a hospital stay, short-term rehab teams get involved, offering physical, speech, and occupational therapy, and they have therapy experts right there in the building to help folks get stronger or regain skills, especially important when someone's healing up after surgery or an illness. For those with wounds or tricky cases, there's wound care and IV therapy so any fluids, medicines, or nutrients come directly from trained staff in line with what the doctor orders. The center's got special programs to fit people's medical and memory needs, plus help with getting set up on Medicaid or understanding what kind of insurance can pay for long-term care.

    Social and recreational programs show up on the calendar too, so folks aren't just alone-they get a chance to chat or join activities that help with staying active or simply pass the time pleasantly. Social services are available too, lending a hand to residents and families who need guidance or help figuring out what comes next. The staff makes care plans for each person so health, comfort, and dignity stay at the front. AHC Northbrooke provides long-term care, post-hospital recovery, and ongoing medical care that meets the requirements for Medicare and Medicaid, and it's a Fair Housing & Equal Opportunity provider, treating everyone the same. The community supports family caregivers and runs CNA training programs for certified nursing assistants, so they keep good staff around. There's a 3.0 rating based on 11 reviews, and while the details about the place are pretty clear, most folks know it's a steady choice for seniors who need skilled support, rehab, or focused memory care in a setting that's neither fancy nor cold, but tries to be honest and thorough, doing the job right.

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