Quality Center for Rehabilitation and Healing

    932 E Baddour Pkwy, Lebanon, TN, 37087
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    4.0

    Compassionate care but understaffed facility

    I found the staff overwhelmingly compassionate, knowledgeable, and attentive-concierge Kay and the therapy/rehab teams were outstanding. The facility felt bright, generally clean, and safety/COVID protocols were reassuring. However it's large and often overcrowded/understaffed, rooms are frequently shared, visitation/badging is frustrating, and I noticed intermittent housekeeping, maintenance, and slow call-response issues. Overall my loved one got excellent therapy and caring staff, but management, staffing levels, and upkeep need work.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.52 · 273 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.3
    • Staff

      4.6
    • Meals

      3.7
    • Amenities

      3.4
    • Value

      1.9

    Location

    Map showing location of Quality Center for Rehabilitation and Healing

    About Quality Center for Rehabilitation and Healing

    Quality Center for Rehabilitation and Healing in Lebanon, Tennessee, sits at 932 E Baddour Parkway, and has earned a 4.5-star rating from 99 reviews while offering a wide range of care options for seniors and those recovering from injury or illness, with everything from subacute care, short-term rehabilitation, and long-term nursing to specialty services like amputee care, wound care, cardiac care, orthopedic rehabilitation, pulmonary care, stroke and neurological support, and even ventilator care, so families know patients can get specialized help all in one place. The center has a strong focus on patient safety and quality, with highly-trained medical staff that includes physicians, psychiatrists, and psychoanalysts, as well as a caring touch from staff that shows in a warm, close-knit environment, and they make sure to create personal care plans to fit each individual's needs. You'll find big gym spaces filled with up-to-date rehab equipment, therapy programs like physical, occupational, and speech therapy available up to seven days a week, plus unique technology like Accelerated Care Plus, and specialized programs such as their Amputee Rehabilitation Program and integrative therapies including Art Therapy and Urban Zen, which helps folks gain back independence and get home to the life they love as quickly as possible. People get comprehensive discharge planning and post-discharge follow-up to help smooth the way back home, and specialty programs like Concierge Services, Clinical Programming, and the CareRite Experience, which believes "RENEWAL™ Happens Here," help carry the focus on healing and improvement. Residents enjoy amenities like suites, comfortable dining spaces, and luxury services that aim for a five-star rehabilitation experience, and there are adult day services available at Middle Island East and Middle Island West for those who need daytime care and support. The center's ties to groups like Center for Medicare and Medicaid Services, and awards including the AHCA/NCAL Bronze and Silver National Quality Awards as well as being named to America's Best Nursing Homes 2023 list, show a commitment to high standards, and caring for both residents and staff with employee perks and recognition programs including the longevity campaign. Renovations and expanded services continue, with a focus on keeping spaces up-to-date and welcoming, and the team is well-known for thorough resources and support not only for recovery, but for long-term care, family caregiving, and even guidance with Long-term Care Insurance, while unique touches, such as the partnership with Chef Anne Burrell and features in the monthly newsletter, add some special flavor to daily life. The Quality Center for Rehabilitation and Healing remains dedicated to helping people heal safely and return to independence in a community respected for its specialized care, amenities, and ongoing commitment to improvement and well-being.

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