Willow Branch Health and Rehabilitation

    415 Pace St, McMinnville, TN, 37110
    4.6 · 53 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Welcoming facility but unsafe care

    I have mixed feelings about Willow Branch. The facility is clean, welcoming, and full of thoughtful staff, excellent therapy, and great activities that really lifted my mother's spirits, but I also experienced serious care failures - missed/poor hygiene, colostomy/toileting problems and a dialysis transport that ended in the ER - which is unacceptable. I appreciate many compassionate team members and would recommend the place only with close oversight and clear communication about care.

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    Amenities

    4.60 · 53 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.5
    • Staff

      4.7
    • Meals

      2.0
    • Amenities

      4.8
    • Value

      4.6

    Location

    Map showing location of Willow Branch Health and Rehabilitation

    About Willow Branch Health and Rehabilitation

    Willow Branch Health and Rehabilitation sits in McMinnville, Tennessee, and has a single-story building with 140 certified beds, averaging about 74 residents each day. The facility focuses on skilled nursing and rehabilitation care, offering both private and semi-private housing options for residents. The rooms offer comfort with features like wheelchair accessible showers, and the communal indoor and outdoor spaces include a courtyard filled with flowers, trees, a waterfall, shaded sitting spots, and a large pavilion for group activities. Residents get daily meals planned by chefs and meal planners, and the dining options aim to be both nutritious and varied.

    People here receive round-the-clock nursing care, therapy, and rehabilitation services, which cover high acuity care, incontinence care, and non-ambulatory care. The care is described by the facility as personalized and intended to support each resident's well-being and dignity. The staff provides various healthcare services, including staffing and ancillary support, and uses new digital technology, like advanced digital pathology, for clinical, anatomic, and molecular pathology. The same-day clinical pathology testing, along with a large team of over 240 subspecialty expert pathologists from the PathGroup Patient Service Center, supports rapid and accurate diagnosis. They provide this service 24/7, all year.

    Willow Branch features structured activities meant to benefit residents' mental, social, and emotional health, with options like on-site group events, devotional activities, virtual travel adventures, and local community outings. Family, comfort, and a supportive environment are important to the facility's mission. Amenities include a Community Room and areas designed to help residents recover and enjoy a homelike atmosphere.

    The most recent inspection reports show 13 deficiencies, including issues in infection control, failure to report suspected abuse, and problems in responding to violations of residents' safety from abuse, neglect, or exploitation. There's a deficiency for not having a plan for conducting Quality Assurance and Performance Improvement (QAPI) and Quality Assurance and Audit (QAA) activities. The nurse turnover rate stands at 25.5% and nurse staffing averages about 3.35 nurse hours per resident per day. Ownership interests belong to Simcha Hyman and Naftali Zanziper, and management has been done by Clearview Healthcare Management Tn LLC since December 2021. The facility accepts Medicaid and is open 24 hours daily for residents.

    Willow Branch tries to create a comfortable, family-like atmosphere, focusing on nursing and rehabilitative services, and supporting residents' recovery through a mix of medical services and social activities. The facility's website at willowbranchhealth.com provides more details about the services and amenities offered.

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