Spring Gate Rehabilitation and Health Care Center

    3909 Covington Pike, Memphis, TN, 38135
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Caring staff but inconsistent management

    I'm torn: I found many loving, friendly and knowledgeable staff, a clean, activity-filled rehab vibe, strong admissions/therapy support (PT/OT/RT/hemodialysis) and warm moments that gave our family real relief. Yet I also saw serious inconsistency - understaffing, poor communication, maintenance and cleanliness problems, long response times, theft/management issues and even reports of neglect/bedsores. My takeaway: the caregivers can be excellent, but management, staffing and facility upkeep are uneven - tour thoroughly and ask hard questions before deciding.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.79 · 222 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      3.7
    • Meals

      1.5
    • Amenities

      2.0
    • Value

      2.0

    Location

    Map showing location of Spring Gate Rehabilitation and Health Care Center

    About Spring Gate Rehabilitation and Health Care Center

    Spring Gate Rehabilitation and Health Care Center sits at 3909 Covington Pike in Memphis, and folks will find it's a privately owned skilled nursing facility with 206 licensed beds where staff try to create a welcoming, caring place for people who need help, often after a hospital stay or for ongoing support with their health. Residents get individualized care plans built for each person's needs, with services that go from short-term rehab up through long-term skilled nursing and support for daily activities like bathing and dressing, and you'll see a wide range of therapists, nurses, and physicians, along with CNA staff like Ms. Sherry Moore who's trained right there. There are specialized programs like pulmonary care, ventilation care, a strong focus on physical, occupational, and speech therapy, and a memory care unit for people with Alzheimer's or dementia, so they really try to cover the wide needs older adults might have no matter what brings them in, and you'll see people working hard to help residents regain strength, reach recovery goals, or live as well as they can, sometimes with smiles from friendly folks like Mrs. Freddie at the front. Families do get palliative care help if a loved one has a serious diagnosis, and the team manages wounds, handles complex medical issues, and offers both inpatient and outpatient rehab, and they do a pulmonology program with a respiratory therapy supervisor coordinating care for folks who need breathing support. The center feels like a small community with 11 to 50 staff members providing daily hands-on help, but the facility does see a higher nurse turnover rate of 64.7% and reports about 3.65 nurse hours per resident each day, so while the staff can be lively and caring they do have a lot of change and that's something to keep in mind. Amenities are aimed at keeping folks comfortable, with common spaces and medical equipment on hand for treatments, and the care's open no matter someone's background or disability, age, or history, and they follow federal and state health laws, though recent inspection reports from October 2024 show 39 total deficiencies including ones for care, infection control, and residents' rights, and a $77,045 fine was given after a complaint inspection, so the place works on its care but has room to improve. Owners include B&Y Healthcare S Corp and Cody Healthcare S Corp and it's managed by Yitzchok Perlstein, Craig Flashner, and Prestige Administrative Services LLC with ties to local and regional health care networks like the Tennessee Health Care Association and the Tennessee Center for Assisted Living, which means there's some structure behind it all. The administrator's name is Lesley Wilkerson and you can find the nurses, CNA's, and therapy team there each day helping residents, with programs and amenities set up to fit many health and daily living needs as best they can, so anyone considering Spring Gate can expect a broad range of services, care for different medical complexities, therapy, and a focus on daily comfort, but should also look closely at the recent inspection details before making any decisions.

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