NHC Place at The Trace

    8353 TN-100 Apt 304, Nashville, TN, 37221
    3.5 · 52 reviews
    • Assisted living
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Mixed care, safety and cleanliness

    I picked this beautiful, therapy-focused facility for rehab and was impressed by the PT/OT team and some very caring staff, but my overall experience was mixed and ultimately unacceptable. Communication and medical responsiveness were slow-diagnoses, oxygen and other orders were delayed or ignored-and understaffing meant call lights often went unanswered, showers and basic hygiene were missed, and a resident fell and was hospitalized. Rooms and linens were at times filthy (urine/blood/feces reported), clothes and sheets left dirty, and I was told of suspected medication/theft issues; nurses could be rude and management seemed money-focused. Food quality was inconsistent and overpriced for the level of care. I appreciate the excellent therapists and a few outstanding employees, but the inconsistent, sometimes neglectful care and safety lapses mean I cannot recommend this place.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.52 · 52 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      3.6
    • Meals

      3.3
    • Amenities

      3.9
    • Value

      1.6

    Location

    Map showing location of NHC Place at The Trace

    About NHC Place at The Trace

    NHC Place at The Trace has many kinds of care and support for older adults, covering everything from independent living with simple comforts all the way to assisted living, skilled nursing, and memory care, and when folks need a place to stay just for a little while, there's respite care too, plus adult day health care and adult foster care homes, and the facility includes special programs for those with dementia or brain injury, offering options like Abe's Garden, Alexander Guest House, Arbor Terrace of Knoxville, Apple Grove Alzheimer's and Dementia Residence, and The Crumley House Adult Care House so people with different needs can find a good fit. The staff offers help with things like bathing, dressing, and medicine, and there's medical care for wound care, IVs, pain management, and even podiatry, along with therapy for speech, hearing, feeding, mobility, and special rehab for strokes, pain, Parkinson's, and joint replacement, and a whole team including doctors, nurses, therapists, dietitian, and a clinical social worker work together to keep everyone safe and comfortable. The skilled nursing center is open around the clock for people coming out of the hospital or living with serious health concerns, and there are licensed nursing teams and specialists who check on folks day and night, while the 80-apartment Assisted Living community helps with meals, cleaning, and daily living, and the WayPoint Memory Care community has 20 apartments in a locked, secure setting for those with memory loss, with special activities and a focus on safety. The campus also has a 90-bed Healthcare Center for higher care needs, plus restaurant-style dining, landscaped courtyards, and places for games and social events, and everyone gets chef-approved meals that fit specific health needs. For planning and transitions, there's case management education, discharge planning, and placement help, while they help with things like powers of attorney, guardianship, and other tough decisions. The Better Way™ program sets out 20 promises that focus on privacy, dignity, and personal choices, and NHC Place at The Trace has been part of a long-standing tradition of care since 1971 across ten states, always aiming to adapt to what each senior needs with customized service plans, physician-led protocols, and a focus on celebrating life at every stage.

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