Victoria Gardens of Allen

    310 S Jupiter Rd, Allen, TX, 75002
    3.8 · 82 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Compassionate staff but inconsistent care

    I'm grateful for many compassionate, skilled staff - standout nurses, CNAs and therapists helped my loved one rehab successfully, the activities and grounds are lovely, and meals were often good. That said, care is inconsistent: I witnessed long waits, soiled clothes/linens and even days without bathing for some residents, and maintenance/cleanliness and communication problems cropped up. Administration and phone responsiveness were often poor; our concerns escalated to Adult Protective Services and the health department. Staffing shortages and turnover mean some employees go above and beyond while others fall short. If you're considering this place, be involved and advocate constantly - the good care is real, but it's uneven.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.82 · 82 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.5
    • Staff

      4.1
    • Meals

      3.0
    • Amenities

      3.4
    • Value

      1.0

    Location

    Map showing location of Victoria Gardens of Allen

    About Victoria Gardens of Allen

    Victoria Gardens of Allen offers skilled nursing and rehabilitation services for seniors who need help after an illness or surgery, and has physicians available on-site, so residents can get care without leaving the community, and there's a patient portal where families can view medical records and pay bills, which helps keep things simple, and the patient education center answers questions about health, while the community specializes in chronic kidney disease management and provides dialysis treatments like hemodialysis, peritoneal dialysis, and nocturnal dialysis, plus options for kidney transplantation and both inpatient and outpatient nephrology consultations. Residents have personalized care plans designed around their needs, whether they need short-term rehabilitation, skilled nursing, long-term care, dementia care, hospice or palliative care, or respite care, and there's around-the-clock care so families know loved ones are safe, with staff that focus on kindness and respect for everyone. Accommodations come in private or semi-private suites, each designed for comfort, with a warm, home-like feel, and daily housekeeping keeps living spaces tidy, while nutritious meals meet dietary needs and preferences, and the dining room is comfortable for sharing meals with friends. There's transportation for appointments and outings, salon services, and a library for quiet time, and the multipurpose activity center, calendar of activities, exercise programs, and serene courtyard give residents a chance to stay active and connected. The management team handles day-to-day operations and provides updates on a community profile, and a Senior Living Counselor is there to discuss services that may help each resident best. Victoria Gardens of Allen uses state-of-the-art rehabilitation equipment and has individualized programs focused on fast recovery and independence, and in addition to therapy and nursing, the facility cares for social, emotional, and cultural needs, tries to make sure each person feels respected, and works to maintain high nursing care standards, always aiming to offer a safe, friendly environment for staff and residents alike.

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