Concho Health and Rehabilitation Center provides skilled nursing care, short-term stays, and long-term care, with a focus on health and rehabilitation services. The facility has 66 licensed certified beds and averages about 37 residents each day, so it's not too crowded, and people can usually get more personal care, though the nurse hours per resident each day are 3.01, which runs below the Texas average of 3.4, and the nurse turnover rate runs somewhat high at 66.7% compared to the state average of 51.8%. People in the facility can get services like physical, occupational, and speech therapy, wound care, and recovery help after surgery, as well as memory care, assisted living, vent care, in-house dialysis, podiatry, dentistry, optometry, hospice care, and support for heart and diabetes problems, with many specialists who come in to offer what folks need. They also have services to help veterans and folks needing stroke or neurological care, plus transportation, medication management, nutritional support, activities, laundry, housekeeping, beauty and barber care, and religious services, so residents have a good mix of essentials and comforts.
The center belongs to Creative Solutions In Healthcare and the direct owner is West Wharton County Hospital District, while Eden Ii Enterprises, LLC manages things since September 2022, with a variety of job openings and ways to give feedback through staff or online tools, though they require enabling JavaScript and cookies if using the website fully. Residents and families can get updates through an online portal, call in on a customer care line, or use the Care Portal and Payment Portal, and there's a confidential ombudsman service for handling any complaints about long-term care, which people might find reassuring.
People have found that the facility wants to create a home-like, caring atmosphere and tailor care to each person, but it hasn't been perfect, with 12 total deficiencies in their inspection reports, 2 involving infection control where there were issues with starting and following a proper infection prevention plan, and another about not always getting or storing food the right way, plus some quality of life and accident hazard issues in parts of the center. The inspection reports do track these things, which shows how the state tries to keep care accountable. People looking for details can visit the facility's website, use the FAQ or contact form, scroll through social media pages, or even look at other communities in the same network, so there's a good amount of information available for anyone who wants to look around before making a decision.
