Vista Hills Health Care Center

    1599 Lomaland Dr, El Paso, TX, 79935
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Compassionate staff, understaffing causes problems

    I've had a mixed experience. The DON, administrators and social worker were compassionate, accessible and professional; the facility was clean, activity-rich, and therapy and many CNAs provided caring, communicative care that gave our family peace of mind. However, chronic understaffing led to slow nurse responses, missed showers/call buttons, occasional wound/neglect concerns and inconsistent food/maintenance - so I'd only recommend with close advocacy and frequent oversight.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.02 · 110 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      4.1
    • Meals

      3.8
    • Amenities

      3.5
    • Value

      1.3

    Location

    Map showing location of Vista Hills Health Care Center

    About Vista Hills Health Care Center

    Vista Hills Health Care Center sits over in El Paso, Texas, and offers skilled nursing, long-term care, and rehabilitation for seniors who want help managing daily tasks and health needs in one place, so folks can age in place without jumping from one facility to another, and people always say the staff there are known for being helpful, joyful, and kind, making it a pretty friendly spot if that's important to you. The center's got around-the-clock nursing care, assisted living support, and memory care for folks with Alzheimer's or other forms of dementia, and the care team makes personalized plans, adjusting them for each resident's needs, so whether you're there for physical, occupational, or speech therapy, or you're staying a while for something like cardiac, diabetes, or stroke management, they cover a lot of ground. They've got some neat equipment there like VELA chairs with electric height adjustability and safety brakes, and those help folks keep their independence for as long as possible.

    You'll find specialty services like in-house dialysis, ventilator care, respite care for when families need a short break, and even certified wound care. Music Memory Certified Organization status means they use music to help memory, and the LSVT BIG LOUD Program offers exercises to help with movement and voice, especially for people with neurological conditions. Meals there are designed by meal planners and chefs, aiming for both taste and good nutrition, and if you want fine dining instead of a regular cafeteria tray that's an option too, and there's always a focus on keeping the food healthy and enjoyable. Dining and nutrition are balanced with programs for psychosocial support, and the activities calendar keeps folks social, active, and mentally sharp, with awards for those activities and high reviews from residents.

    Salons offer hair and barber services, and there's transportation if residents need help getting out and about, with outings being a regular part of the week. Faith services and therapy-based recreation round out the days, and programs help reduce confusion or prevent wandering, which is important for those in the memory care areas. There's a care portal and a payment portal for families to check in or handle business, with an online system connecting loved ones to updates on their family members, and there's a customer care line for questions or needs. Laundry, housekeeping, medication management, and hospice services add to the convenience.

    Being part of the Creative Solutions in Healthcare network means folks can turn to other care options if needs change, and the staff work hard to keep up the quality of care. The center holds a 3.9 rating from 70 reviews, which isn't perfect, but it shows people are willing to share honest thoughts and feedback. Vista Hills Health Care Center serves a wide mix of health and living needs from assisted to memory to independent and long-term care, with plenty of specialized therapies, so families feel supported and seniors can focus on their well-being in a safe and caring home-like environment.

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