Garland Nursing & Rehabilitation Center

    321 N Shiloh Rd, Garland, TX, 75042
    3.6 · 63 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Compassionate staff, serious management failures

    I had a mixed experience. Many staff - Tammy Hernandez, Lupie and several therapists and CNAs - were kind, skilled and got my loved one moving again; the memory unit, activities and rehab are strong and rooms often felt clean and homey. But the place is frequently short-staffed, leadership can be unprofessional and communication poor, and I witnessed missed care: delayed meds, hygiene neglect, worsening pressure wounds, missed appointments and an ER visit. There were recurring cleanliness, smell, food and temperature problems, safety lapses (no rails/alarms, slow response to call lights) and occasional rude or unidentifiable staff. In short: some caregivers are exceptional, but serious management and safety failures make me cautious about recommending this facility.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.56 · 63 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      3.5
    • Meals

      3.4
    • Amenities

      3.8
    • Value

      1.0

    Location

    Map showing location of Garland Nursing & Rehabilitation Center

    About Garland Nursing & Rehabilitation Center

    Garland Nursing and Rehabilitation is dedicated to providing comprehensive care and comfort for its residents, guided by a strong commitment to addressing not only medical needs but also the emotional, social, and cultural well-being of each individual and their families. At The Parks at Garland Healthcare and Rehab, personalized attention is at the core of their philosophy, ensuring that every person receives individualized care tailored to their unique circumstances. By fostering an environment where both recovery and overall comfort are prioritized, the center supports residents through both short-term rehabilitation stays and long-term care options.

    The community at Garland Nursing and Rehabilitation emphasizes a holistic approach, designing customized health care plans focused on facilitating rapid recovery and promoting maximum independence. Residents benefit from around-the-clock skilled nursing care within a warm, home-like setting that encourages healing and a sense of belonging. The staff is dedicated to setting and maintaining high standards of health care excellence, constantly striving to improve patient outcomes and satisfaction.

    Rehabilitation programs at Garland Nursing and Rehabilitation are centered around each individual's needs and goals, with the aim of achieving optimal results, enhanced function, and improved quality of life. The facility itself reflects the warmth and dedication of the caregivers, offering inviting common areas for social interaction, a comfortable dining room where residents can enjoy nutritious meals, and state-of-the-art exercise and rehabilitation equipment to support physical therapy and recovery.

    At every level of care, Garland Nursing and Rehabilitation seeks to foster a supportive atmosphere, not only for the residents but also for their families and staff. This commitment is evident in the collaboration and respect shared among management, caregivers, and physicians, all working together to deliver consistent, high-quality nursing care. Families choosing The Parks at Garland Healthcare and Rehab can expect to find a compassionate, skilled team and a vibrant community dedicated to helping each resident live with dignity, comfort, and as much independence as possible.

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