Brookdale Willowbrook Place

    13500 Breton Ridge St, Houston, TX, 77070
    2.8 · 48 reviews
    • Assisted living
    AnonymousLoved one of resident
    1.0

    Severely understaffed, neglectful, unsafe care

    I had a loved one here and was repeatedly alarmed: chronic understaffing, long/no response to call lights, medication delays, being left soiled for hours, missed baths, new wounds/UTIs/bedsores, stolen or lost belongings, privacy/security problems, and unresponsive administration with billing/eviction issues. Rooms were often hot or unclean, food and activities poor, and basic supervision inconsistent. A few nurses, CNAs and PT/OT staff were excellent and compassionate, but they were clearly overwhelmed. Strong warning - I would not recommend this place unless you can personally advocate 24/7.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Internet
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Pet friendly
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.83 · 48 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.4
    • Staff

      2.5
    • Meals

      2.1
    • Amenities

      1.7
    • Value

      1.2

    Location

    Map showing location of Brookdale Willowbrook Place

    About Brookdale Willowbrook Place

    Brookdale Willowbrook Place sits on Breton Ridge in Houston and offers a range of senior care services all in one spot, so you'll find assisted living, independent living, memory care for Alzheimer's and dementia, skilled nursing, and at-home care, and they also provide rehabilitation and hospice care, so a senior really does have options to fit changing needs over time. The community centers around personalized care, so residents get help tailored to their own needs, from medication management to daily living support, and there are personal care assistants ready to lend a hand whenever it's needed but they don't hover, so folks keep their independence as much as possible and can get walking or wheelchair help as needed too.

    Residents live in well-kept apartments with safety features like sprinklers, cable TV, guest parking, and washers and dryers handy, and they can bring pets thanks to pet-friendly policies, which helps make things feel more like home, and for those with memory challenges, there is a secure memory care program with individualized wellness plans. The staff stays on duty around the clock and gets good marks for being friendly and aware, plus nurses and skilled professionals look after people needing medical supervision or rehab, and every part of the campus keeps seniors' comfort and safety front and center.

    There's a big push for active living and social connections here, so you'll find wellness and exercise programs for all ability levels, organized social events, religious services, educational happenings, and arts and crafts, all carried out in both indoor and outdoor spaces and in the community's activities room, dining room, and fitness center, so there's always an easy way to join in. Meals are served daily and include options for special diets, and there's transportation to get out for appointments or trips, plus an onsite beauty shop for a haircut or trim whenever needed. Everything gets taken care of with maintenance, cleaning, and housekeeping services, so residents can focus more on enjoying life and less on chores, and the no-smoking policy in indoor areas and accessible features make sure it's safe and comfortable for everyone.

    Brookdale Willowbrook Place, operated by Brookdale Senior Living, maintains a welcoming atmosphere and is recognized for its senior care quality, and you can always look up their inspection records since they keep all required certifications up to date. With a mix of care and activities, a good layout of apartments and common spaces, personal attention, and a staff that respects people's freedom while supporting health and safety, this place aims to help every resident feel comfortable and engaged, no matter what level of help they might need as the years go on.

    About Brookdale

    We are all aging; some of us never stop living. So when the time comes to determine how you or your loved one will spend their later years in life, you'll have questions… Will I be heard? Will I be forgotten? How can I stay active? Will I be able to still grow as a person? Will my children still look up to me? Or down at me? How can I just be her daughter again? How can I continue to contribute to something meaningful? What do I do now? What do we do next? What do I do…to keep on living my life? Brookdale's senior living solutions will help answer those questions for those who may be in need of an assisted living facility or some other level of senior living care. That's why the people of Brookdale offer new answers to the age-old question of aging. Framing everything we do inside your vision for all the places you'd still like your life to go. As an individual. A couple. A family. Being a trusted partner in bringing all those places you seek in life- to life. By listening to your needs. Understanding the life you want for yourself or your loved one. Then customizing a solution that puts life, close within reach. At Brookdale, you can expect us to be a trusted partner by listening and understanding your needs, discussing potential solutions and options, mutually determining the right thing to do and working with you to take action together. Then we customize a solution that puts the life you want within reach. It is our job to provide solutions for the unmet needs of those who seek senior living solutions. We do this with over 675+ retirement communities with the ability to serve approximately 60,000 residents in 41 states (as of August 30, 2021), and with a wide range of innovative programs and services. Brookdale associates' passion, courage and true sense of partnership make Brookdale what it is. More than a company, it is a calling.

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