Heritage Oaks Nursing and Rehabilitation Center

    5301 University Ave, Lubbock, TX, 79413
    3.2 · 51 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Excellent therapy serious safety concerns

    I had a wildly mixed experience. The rehab team and many nurses/CNAs (Dickie, Tim, Sherri and several therapists) were exceptional - professional, encouraging and helped my loved one regain strength with timely updates. However, management, communication and safety were inconsistent: I experienced neglectful care, poor overnight monitoring, missing/stolen belongings, long response times, unclean areas and even allegations of abuse/overmedication. If you want top-notch therapy you may do well here, but I cannot fully recommend this facility due to serious safety and management concerns.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.22 · 51 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.0
    • Staff

      2.8
    • Meals

      2.0
    • Amenities

      2.8
    • Value

      1.0

    Location

    Map showing location of Heritage Oaks Nursing and Rehabilitation Center

    About Heritage Oaks Nursing and Rehabilitation Center

    Heritage Oaks Nursing and Rehabilitation Center in Lubbock, TX is a senior living community that prides itself on providing exceptional care and support for seniors. With a focus on nutritious meals, residents can enjoy a variety of dishes made with quality ingredients to ensure they receive the right balance of vitamins and minerals. The community has been recognized with awards such as Best of Senior Living and Most Friendly in Senior Living, highlighting the high level of care and support they provide.

    The community offers a range of care types including nursing homes, assisted living, and memory care. Residents have the option of private or semi-private accommodations, allowing them to choose the living arrangement that best suits their needs. Heritage Oaks Nursing and Rehabilitation Center strives to create a welcoming and friendly environment, with staff who are helpful, joyful, and kind to residents and visitors alike.

    With a focus on engaging activities that cater to residents' social, physical, mental, and emotional well-being, the community ensures that residents have opportunities to stay active and connected. The facility is pet-friendly, adding to the warm and inviting atmosphere. The community is committed to meeting the needs and preferences of each individual resident, making it a place where residents can feel at home and well-cared for.

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