The Plaza At Lubbock

    4910 Emory St, Lubbock, TX, 79416
    3.2 · 78 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Compassionate staff but unsafe care

    I had a mixed but ultimately disappointing stay. A few nurses, aides and therapists were compassionate and helped with rehab, but chronic understaffing and poor management meant long call-light delays, missed meds, skipped baths (days without showers), soiled beds/pressure wounds and unsafe care. Administration was often unresponsive or rude, communication was poor, and personal belongings disappeared-issues we reported to the state/ombudsman. Despite some excellent staff, I would not recommend this facility based on my experience.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.15 · 78 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.6
    • Staff

      2.7
    • Meals

      2.3
    • Amenities

      5.0
    • Value

      2.7

    Location

    Map showing location of The Plaza At Lubbock

    About The Plaza At Lubbock

    The Plaza At Lubbock sits at 4910 Emory St in Lubbock, Texas, and it takes folks with a mix of care needs, so some people live there pretty independently while others need more help. The community offers independent living, assisted living, nursing home care, and memory care, so they've got options for people in different situations, plus respite care and rehabilitation for those needing short-term help or time to recover. The staff, including the manager Lupe and social worker Ms. Rose, are known to be available and helpful when people need something, and trained medical staff can step in if health problems come up. Services include skilled nursing, personal care, and support with daily activities for people who want a bit more independence or those with higher needs. Food gets planned by chefs and meal planners who try to make it good for people's diets, and the residents get a variety of activities and social options to help keep minds active, along with programs where families can be involved right there on site. Up to two visitors can come per day, and they let people come in anytime between 9 in the morning and 8 at night, all week, and folks can get COVID tests on site. The staff are said to be professional, helpful, and friendly, which helps the place feel welcoming, and the skilled nursing and rehabilitation teams offer both long-term and short-term care. There isn't clear information on every amenity or the kind of rooms they have, and prices aren't listed. Reviews at The Plaza At Lubbock average just 1.5 stars out of 5 from five reviewers, so some people haven't had the best experience, but the community continues to offer a full slate of services with care plans shaped around each person's needs, working to support residents' well-being and independence as much as possible.

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