Willowbrook Nursing Center

    227 Russell Blvd, Nacogdoches, TX, 75965
    3.6 · 38 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Great therapy but inconsistent care

    I had a very mixed experience. The rehab, some nurses and therapists, and 24-hour care were excellent and attentive-several staff went above and beyond-yet care was wildly inconsistent: some aides were rude, neglectful, or unhelpful and communication from management was poor. The facility and meals were hit-or-miss-clean rooms and friendly reception but also shabby areas, maintenance problems, reports of roaches, and many cold/poor meals or ignored dietary needs. I can't wholeheartedly recommend it: great therapy and some outstanding staff, but inconsistent care, cleanliness, and food made it not worth the cost for us.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.63 · 38 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.4
    • Staff

      4.3
    • Meals

      2.8
    • Amenities

      3.2
    • Value

      1.0

    Location

    Map showing location of Willowbrook Nursing Center

    About Willowbrook Nursing Center

    Willowbrook Nursing Center welcomes residents to a homelike setting where licensed nurses, CNAs, therapists, and a fully staffed medical team work around the clock to make sure everyone gets the right care at all hours, and the place really does have a family feeling with home-cooked meals served each day, even certified Angus beef on the menu, and it's not unusual to see plenty of activities going on, like arts and crafts, music, pet therapy, and more, which help people stay engaged, and they plan cognitive activities for folks with memory care needs too. The center offers a broad range of services, including skilled nursing, memory care for people living with Alzheimer's or other dementias, short-term rehab, and long-term care, while therapists and physicians put together personalized recovery and therapy plans with supports like wound care, pain management, respiratory care, and hemodialysis, and a big, modern rehab gym is set up for one-on-one sessions and helps patients work on skills to return home or get stronger, which matters a lot especially for those moving here for short-term stays after a hospital discharge. Residents can count on help with eating, bathing, dressing, walking, and medication, and the staff teams up-from the nurses and counselors to the therapists and activity planners-to review every part of someone's daily life so plans stay up to date and match each person's needs, and regular care meetings keep families informed, along with programs built to help people regain independence if heading back home is the goal. Special services like mental health counseling, emotional support, and an ombudsman program for confidential help with complaints are in place, and the staff really does try to be compassionate and welcoming, paying close attention to safety, comfort, and working toward each person's best possible quality of life-there's advanced medical equipment and technologies throughout to meet a wide range of health needs, and residents get support for total wellness whether they're here for short or long-term care, with arrangements made for tours if anyone's interested in seeing the place first-hand. The center's values include teamwork, innovation, and fiscal responsibility, and everything centers around coordinated, individualized care delivered by a multidisciplinary team, so anyone living at Willowbrook tends to feel included and looked after no matter their health challenges.

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