Legacy at Town Creek

    2212 W Reagan St, Palestine, TX, 75801
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Pleasant environment but unsafe care

    I appreciated the friendly, helpful staff, beautiful grounds, active social calendar and generally clean, welcoming common areas. But I experienced inconsistent nursing care-missed meds and meals, ignored call lights, poor wound care and understaffing/agency nurses that left residents neglected. I also noticed dining-room cleanliness and insect issues, occasional odors and maintenance/safety problems, and disorganized administration. It's a pleasant, activity-rich place, but I'd be cautious and confirm care and safety practices before entrusting a loved one.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.27 · 118 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.9
    • Staff

      3.8
    • Meals

      2.8
    • Amenities

      4.3
    • Value

      1.0

    Location

    Map showing location of Legacy at Town Creek

    About Legacy at Town Creek

    Legacy at Town Creek is a senior living facility that has 199 certified beds, with about 100 residents each day, and has been managed by Southwest LTC Palestine, LLC since April 2018. The nursing staff here provides about 3.91 hours of nursing care per resident each day, which is more than the state average, and you'll find both independent and assisted living options, memory care for people with Alzheimer's and related illnesses, and skilled nursing services for those who need long-term or short-term care, including respite stays for caregivers who need a break. Outpatient and in-house therapy services are available, such as physical, occupational, and speech therapies, and there's a special program called Robinson Ridge Rehab Express for those recovering from surgery, illness, or injury, with private rehab suites and a large rehab gym to help people get back on their feet. For medical care, residents can get telehealth services for remote doctor consultations.

    Now, this place has had 35 documented deficiencies from inspections, including three related to infection control like failing to prevent the spread of infections, plus problems with nutrition and dietary standards, like not getting food from approved places and not handling food the right way, and there've been quality of life and care issues, such as accident hazards or not giving enough supervision, and a few problems with pharmacy services, such as not having a licensed pharmacist or lacking some needed pharmaceutical services. The facility does have features aimed at comfort and recovery, offering private rooms for rehab, healthy meals, several dining rooms, and engaging activities, plus common areas like a courtyard with a waterfall, a putting green, and an on-site stained-glass chapel. The community environment is active, with a calendar full of recreational and cultural activities, along with support for group events and meetings, shopping and dining options nearby, and a mobile app for access to activity and event information. Amenities like the Palestine Visitor Center tie the facility into the local area, and visitors or residents can take part in festivals, arts, and outdoor attractions. Accommodations are designed for easy movement, and the staff tries to personalize care for each person. Therapy, wound care, intravenous medication, and programs like cardiac and pulmonary rehab are available. Some residents and families hold the care here in high regard, pointing to the community's focus on both daily life and medical needs, though the record of deficiencies means it's best to review inspection history carefully.

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