Individual Care of Texas Inc

    1655 Private Rd 2530, Quinlan, TX, 75474
    3.0 · 12 reviews
    • Assisted living
    AnonymousCurrent/former resident
    1.0

    Unsafe, neglectful care and management

    I moved in hoping for a homey, clean place - some staff were kind, professional, and clearly went the extra mile, and the setting could be peaceful with homecooked meals. But my overall experience was mixed and worrying: management seemed money-driven (rent hikes, pressure/blackmail), my things went missing after housekeeping/laundry and camera checks were useless, there were safety issues (holes, exposed cable), and outings/pet options were severely limited. Worst was the medical care - dental neglect, delayed treatments (including pacemaker appointments) and reports of residents suffering serious consequences - I cannot recommend this place.

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    Amenities

    3.00 · 12 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.4
    • Staff

      2.7
    • Meals

      2.3
    • Amenities

      1.5
    • Value

      1.0

    Location

    Map showing location of Individual Care of Texas Inc

    About Individual Care of Texas Inc

    Individual Care of Texas Inc sits in Quinlan, TX, where the place runs as a licensed assisted living facility with room for up to 100 residents, and the staff provide long-term care for adults who need daily help, including those with bipolar disorder, schizophrenia, OCD, and other mental health needs, which not every assisted living home handles, and so the staff is trained to work with people with these conditions, and families who worry about their loved ones can find comfort knowing care is available all day and night. The facility is a Type A Assisted Living Facility, and it has both indoor and outdoor shared spaces, along with private rooms that you can decorate with personal items, and most rooms have wheelchair-accessible showers, which makes things easier for those who need them. Meals, daily help, diabetic management, incontinence care, and non-ambulatory support come included, and there's support for memory problems, so someone struggling to remember things can still feel safe. Residents get a choice of activities each day, meant to help them stay active and keep their minds busy. The home offers support through a long-term care ombudsman program, offering confidential help for any problems that might pop up, and residents or their families can use this service free of charge if something isn't right. Individual Care of Texas Inc also accepts only certain kinds of insurance-unless certified, they don't take Medicare for care services, so it pays to ask ahead. The company runs another location over in Abilene, licensed for 39 people. Reviews are mixed, with an average score of 3.2 from 9 reviews, which suggests that while the place offers many needed services, experiences may differ. All in all, Individual Care of Texas Inc focuses on offering long-term assisted living for adults, with special attention for people facing mental health challenges, and the staff keep up care and supervision around the clock in a home-like space.

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