Hearthstone Nursing and Rehabilitation

    401 Oakwood Dr, Round Rock, TX, 78681
    3.0 · 61 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Neglectful facility with occasional caring

    I placed my dad here for rehab and had a mixed but mostly negative experience. A few therapists, the activities team (Frances), and some nurses were truly caring and hospice gave comfort in his last weeks, but overall the facility suffers from heavy agency staffing, high turnover, and chronic understaffing. I repeatedly encountered unresponsive or rude nurses, poor communication, delayed meds/meals, neglected hygiene/wound care, bedsores, filthy rooms/odors and even drug-theft concerns. Management was often dismissive and calls went unanswered. Despite pockets of outstanding staff, the systemic neglect traumatized our family - I cannot recommend this place.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.02 · 61 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      3.1
    • Meals

      1.9
    • Amenities

      2.7
    • Value

      1.0

    Location

    Map showing location of Hearthstone Nursing and Rehabilitation

    About Hearthstone Nursing and Rehabilitation

    Hearthstone Nursing and Rehabilitation sits at 401 Oakwood Drive in Round Rock, Texas, and you'll find that people come here when they need skilled nursing, rehab, memory care, or even some extra help after a surgery like a hip or knee replacement. Hearthstone is part of the Hearthstone Health Center and puts a focus on treating everyone with compassion and respect, aiming for care that fits each person's needs, whether it's a short stay for rehab or a longer, more involved support with things like diabetes, wound care, or recovering after a hospital visit. Folks with memory loss, including Alzheimer's or other types of dementia, have a dedicated secured memory care unit, which even has special programs and memory activities so residents feel safer and less confused, and the staff help out anyone who might have trouble with wandering or remembering things.

    The place looks looked-after and inviting, and the rooms are already set up with the basics-private bathrooms, beds, furnishings, air conditioning, cable TV, WiFi, a phone, and even kitchenettes in some cases, plus there's housekeeping and linens. There's a dining room where they serve nutritious meals, and it feels a bit like eating at a restaurant, and if you want to spend time with others there's a small library, gaming room, a fitness area, a computer center, and a beauty salon available too. Outside, there are gardens, courtyards, and outdoor places to walk or sit, which folks seem to enjoy, and the community is lively with daily activities like Bingo, arts and crafts, day trips, and even resident-led events.

    Staff here know how to help with daily needs like bathing, dressing, transfers, taking medicine, or just offering a friendly face or a hand with meals, and there's always someone around day and night because nursing is available up to 16 hours and a 24-hour call system stays on. Therapies are available on-site for physical, occupational, or speech needs, and the health team takes on complex care, helping with things like tracheostomy care, IV therapy, and even hospice or respite care if needed. Memory care is given extra thought too, with a program that keeps people involved, helps them keep some independence, and always works to treat everyone with dignity, and this includes special care just for women with memory loss in a secured unit. The whole place stays open and staffed around the clock, and the staff are known by awards for being friendly, patient, and kind, making it clear that folks here work to make both residents and their families feel welcome and valued.

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