Arbor Terrace Healthcare Center

    609 Rio Concho Dr, San Angelo, TX, 76903
    3.7 · 45 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Kind staff but serious neglect

    I had a mixed, ultimately worrying experience. Many CNAs and therapists were kind, resident-focused, and provided excellent rehab and compassionate care, but the facility itself was dirty with a persistent urine smell (and even roaches reported), staff were often unresponsive or stretched too thin, and I saw missed meds/treatments and residents left soiled or immobile with pressure injuries. Because of the serious cleanliness and neglect issues, I can't recommend this place for long-term care without major improvements.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.69 · 45 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      3.2
    • Meals

      1.0
    • Amenities

      1.5
    • Value

      1.0

    Location

    Map showing location of Arbor Terrace Healthcare Center

    About Arbor Terrace Healthcare Center

    Arbor Terrace Healthcare Center sits over on 609 Rio Concho Dr in San Angelo, TX, and the place keeps its doors open 24 hours a day, always ready to help folks who need care, whether that's for a short stay after a hospital visit or for more long-term skilled nursing, and you'll find the staff includes a Medical Director, Director of Nursing, RNs, LVNs, Med Aides, CNAs, as well as helpers in activities, social work, food service, and maintenance, making sure all the basics get covered, from dressing, bathing, and wound care to meals, laundry, and housekeeping. The property handles up to 126 residents but lately houses about 81, with private and semi-private rooms that aim to feel homey, plus simple comforts like housecleaning, laundry, WiFi, cable TV, a residents lounge, and common spaces like a dining room and courtyard, and they've recently put in fresh paint and new floors all through the building. The center accepts Medicare, Medicaid, Medicaid Pending, and Private payments, and it's part of Senior Living Properties. They welcome memory care patients and have programs for folks living with dementia or Alzheimer's, with safety and staff training meant for these needs, and their layout tries to keep things cozy and secure, with easy access, handrails, a sprinkler system, and a quiet setting.

    The place keeps a higher nurse turnover rate-at 66.1%, which is more than the Texas average-and nurse hours per resident each day come in a little below average at 3.28 hours, so some days it might feel busier or a little slower getting help, and you might see different faces often. Nursing and healthcare here covers speech, physical, and occupational therapy, podiatry, behavioral care, medication management, personal care assistants, walking and wheelchair help, and transportation for appointments, with some unique options like dialysis, tracheotomy care, hospice, resting respite, wound management, and a PCA pump for pain. Staff creates care plans for memory care folks, with tailored activities and daily support. You'll also find regular social events, crafts, health programs, an activities director, and a game room.

    The facility's inspection history lists 39 total deficiencies, and 6 are related to infection, so the staff's still working on improving infection control, and recently, they've been cited for lacking a solid infection prevention program. Other deficiencies involve resident rights, mainly with privacy and confidentiality for medical and personal records, plus pharmacy concerns like proper labeling and storage. They do have a privacy policy and handle records as policy directs. Arbor Terrace has move-in steps, a waiting list when full, and the option to set up visits or assessments using a connect function. Folks can choose specific care options like independent living, assisted living, memory care, and skilled nursing, with a focus on keeping folks safe, comfortable, and supported, even as the team works to fix some important problems that've come up in inspections. The building aims for a friendly, welcoming feel, and the setting feels quieter than most, with staff and residents who try to keep the place lively, despite the challenges that come with any big healthcare center.

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