Normandy Terrace Healthcare and Rehab Center

    841 Rice Rd, San Antonio, TX, 78220
    3.6 · 76 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Worrisome care spotty but improving

    I had a mixed, mostly worrying experience. I saw lazy or rude CNAs, understaffed dementia/lockdown units, poor medication management, neglected residents (falls, delayed notifications) and troubling cleanliness issues - persistent odors, pests (rats/roaches/bed bugs), feces on furniture, and outdated equipment. Management and communication were often unresponsive; there were reports of unauthorized releases and theft concerns, and the place felt not worth the monthly cost. That said, several nurses, the DON, admissions staff (notably Detrail) and some medical personnel were caring, proactive and timely with doctor visits and transportation; rooms and meals were spotless and comforting at times, and there have been positive changes since new ownership. I'd only consider this facility if I saw sustained management accountability, better staffing/medication protocols, and major cleanliness improvements.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.55 · 76 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.9
    • Staff

      3.8
    • Meals

      2.4
    • Amenities

      3.1
    • Value

      2.0

    Location

    Map showing location of Normandy Terrace Healthcare and Rehab Center

    About Normandy Terrace Healthcare and Rehab Center

    Normandy Terrace Healthcare and Rehab Center, also known as Normandy Terrace Nursing and Rehabilitation Center, sits at 841 Rice Road in San Antonio, Texas, offering care for up to 320 residents across cozy apartments and larger family homes, and folks say the rooms are clean with a nice facility around, plus there's always someone helpful and nice on staff who're trained to handle a wide range of health needs, with a focus on skilled nursing, rehabilitation, wound care, and pulmonary management services so people with different medical concerns-like those needing post-surgery recovery, dementia care, diabetes management, cardiac care, and stroke rehab-can get the right kind of specialized attention. The place has a secure unit for Alzheimer's dementia patients, and there's Cypress Court, a skilled unit with private suites that have baths, which many families appreciate for their loved ones who need more privacy. Internal medicine practitioners, psychiatrists, psychoanalysts, and clinical liaisons work together here, and you'll find plenty of support for emotional and social well-being, including engaging activities, religious services, social events, and even beauty and barber services for residents, all aimed at helping folks feel at home and stay connected. Normandy Terrace offers different types of stays, from long-term care to short-term rehab, respite care, vent care, and even in-house dialysis, along with assisted living and memory care services, and there's hospice and veterans affairs support too, so people don't have to move around if their needs change. They admit patients every day and night, even on weekends and holidays, making it easier when times are tough, plus the on-site therapy team provides physical, occupational, and speech therapy, as well as wound care and medication management, while ancillary services cover things like podiatry, dentistry, and optometry. Meals are made by culinary staff who focus on tasty and nutritious foods, with laundry and housekeeping to keep things comfortable, and transportation options are available for residents. The staff use an online portal so families can stay updated, and there's a long-term care ombudsman and dedicated customer care line for handling any concerns quietly and for free, with the center holding accreditations from respected healthcare organizations, which gives people peace of mind. Tours are available for families who want to look around and see for themselves, as the focus at Normandy Terrace stays centered on recovery, safety, comfort, and treating every resident with respect and compassion, keeping their needs, health, and dignity in mind every day.

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