Paramount Senior Care Centers at San Antonio

    5437 Eisenhauer Rd, San Antonio, TX, 78218
    2.0 · 18 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Neglectful unsafe unsanitary nursing home

    I would rate this place a 0 if I could - do NOT send your loved one here. In my experience my relative suffered neglect: missing sheets/pillows, unmade bed, strong urine odor, soiled clothing, missed meds, lost records, ignored/delayed call lights, and mishandled urinary care that led to severe complications. Staffing is chaotic - a few caring CNAs were overshadowed by rude, unprofessional administration, high turnover, and apparent indifference; there were falls, infections, dehydration, and even suspected theft. A nice patio and a couple helpful employees don't make up for unsafe, unsanitary, and negligent care - please take your loved ones elsewhere.

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    Amenities

    2.00 · 18 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.5
    • Staff

      1.5
    • Meals

      2.0
    • Amenities

      2.0
    • Value

      2.0

    Location

    Map showing location of Paramount Senior Care Centers at San Antonio

    About Paramount Senior Care Centers at San Antonio

    Paramount Senior Care Centers at San Antonio is a large healthcare and nursing home facility in San Antonio, Texas, with a 150-bed license, offering different levels of senior care, including assisted living, memory care, skilled nursing, and rehabilitation services, all in one spot so you can settle in and not have to move if your needs change. The place is government-owned and features both private suites and shared rooms, with kitchenettes, private bathrooms, and things like air conditioning, telephones, internet, and cable, and they've got pet-friendly policies so people can keep their animals with them if they want, which is pretty nice. The staff provides assistance with activities of daily living for those who need help, including bathing, dressing, and getting around, and there's medication management, meal services with one to two prepared meals each day, and regular laundry and housekeeping, which helps cut down on chores for folks who stay there. Memory care units have secure areas for residents with Alzheimer's or dementia, to keep everyone safe, and there's always 24-hour supervision if you need someone nearby, though it's not as hands-on as a hospital would be, but you've got licensed nursing and therapy services available all the same, like speech, occupational, and physical therapy if you're recovering or need extra support.

    Residents can have an independent lifestyle in the age-restricted independent living area, which gives active seniors a sense of community while having care close by, and the place offers complimentary transportation for doctor visits and errands, so you don't have to worry about getting around on your own. There's meal and dietary support, laundry, linen, maintenance, administrative help, and housekeeping, all included so residents can focus on other things, and medical care is individualized for each person's needs. The facility holds staff training and certification programs in dementia and Alzheimer's care, residential assisted living, Medicaid, and senior home care, and works with state caregiver certification requirements. This nursing home doesn't allow smoking in any indoor spaces and doesn't have a resident or family council, but it's recognized for passing inspections with no severe deficiencies and receives average-to-good ratings for quality and safety, with an A-minus inspection grade and a B-minus overall rating, so people have a pretty good idea of how it operates. Medicaid, Medicare Parts A and B, private insurance, Hospice, Respite Care, HMO plans, and various medical services, appliances, and supplies are accepted, and the place takes pride in a warm, friendly environment where everyone's supposed to feel at home, even if things aren't perfect, and no one promises the world. The focus remains straightforward-help people get the care they need with routines, therapy, meals, and a reliable team, for short-term rehab or long-term living, and give older adults a safe, supportive place to live.

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