The Canyons of Stone Oak Memory Care

    20271 Stone Oak Pkwy, San Antonio, TX, 78258
    3.9 · 54 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    3.0

    Beautiful facility but staffing concerns

    I loved the bright, hotel-like, impeccably clean setting - spacious rooms, gardens, great meals and lots of activities - and many staff were warm, attentive and went above and beyond with compassionate memory care. However I saw inconsistent staffing and management: understaffed shifts, missed care/communication, hygiene/safety lapses (especially concerning for complex Lewy Body cases), and high fees. It's a lovely, well-run feeling place at times, but I would verify staffing levels, nurse coverage and dementia expertise before committing.

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    Amenities

    3.91 · 54 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      4.1
    • Meals

      4.2
    • Amenities

      4.3
    • Value

      1.9

    Location

    Map showing location of The Canyons of Stone Oak Memory Care

    About The Canyons of Stone Oak Memory Care

    The Canyons of Stone Oak Memory Care takes care of seniors with Alzheimer's or dementia in a building set up just for memory care. Residents live in a secured community with a wander guard system and buzzer bracelets to help prevent anyone from getting lost, and the staff trains to handle memory changes, behaviors, and wandering, so they can support people who may need extra help. There's a nurse on staff, a doctor on call, and staff present at all hours of the day and night. The community offers studio, one-bedroom, and semi-private rooms, all fit for wheelchairs and with both showers and bath tubs. The building has its own secured memory care area, with both indoor and outdoor spaces that let residents get fresh air or walk safely. The Canyons of Stone Oak Memory Care lets in small dogs and cats, has a full-time activity director, and organizes clubs, games, gardening, story time, and music, so residents have something to enjoy each day, even if they may forget things at times. Family owners run this community and focus on a caring, home-like setting that helps each person's journey with dementia.

    Meals serve special diets such as vegetarian, vegan, low salt, and low sugar, so people's health needs get met, and there's community dining and programs for extra connection. The team manages medications, diabetic treatments, insulin shots, and incontinence care, and can use mechanical lifts for transfers when people need more mobility support. When residents need reminders for daily care like using the restroom, helpers offer gentle prompts. The property is designed to keep things simple, avoid confusion, and reduce stress for folks with memory changes. There's help for those who have aggressive or challenging behavior, and the staff speaks English and Spanish. The Canyons of Stone Oak Memory Care also welcomes guests for short term and respite stays and gives transportation and parking for visitors. The community provides on-site devotional activities, has services for different faiths like Catholic, Jewish, and Mormon/LDS, plus visits from chaplains or priests. Staff stay in close touch with families and make plans that fit each resident, so everyone gets support, including help from VA benefits or finding financial advice.

    There's housekeeping, laundry, beautician services, and community rooms for watching TV, playing games, or joining group activities, and outdoor patios and gardens are kept safe and secured. Residents have access to indoor walking paths too, which helps them stay active and get around. The Canyons of Stone Oak Memory Care focuses on helping people keep their dignity, offering a place with care, structure, and routines that match memory needs, so seniors can feel as safe and comfortable as possible.

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