Royal Manor Rehabilitation and Healthcare

    9101 Panther Way, Waco, TX, 76712
    3.6 · 18 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Caring Staff, Negligent Administration Issues

    I had a mixed experience. Several staff were excellent - aides like Jessica, nurse Roy and activity directors Tom and Gebita were caring, rehab was sometimes positive, and the facility itself can be very clean. However, administration and some staff were neglectful and unresponsive: delayed call responses, ignored doctor orders, missed/ delayed therapy, poor or inconsistent food, maintenance problems (cold rooms, no blankets), and unsanitary incidents (including a soiled wheelchair). Care seemed visitation-dependent and I was alarmed by medication practices that felt like over-sedation; until administration improves, I cannot recommend this place.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.56 · 18 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      3.6
    • Meals

      3.3
    • Amenities

      3.7
    • Value

      3.6

    Location

    Map showing location of Royal Manor Rehabilitation and Healthcare

    About Royal Manor Rehabilitation and Healthcare

    Royal Manor Rehabilitation and Healthcare sits in West Waco, Texas, and runs as a nursing home, also known as a skilled nursing facility (SNF), with 120 certified beds but usually about 69 residents per day, offering round-the-clock support from a team of healthcare professionals for people who need ongoing nursing care or rehabilitation after an illness or surgery, and you'll find two separately licensed facilities on the same campus that give the same level of care, owned and operated by the family-run Senior Care Management, with managerial oversight from Mcculloch County Hospital District since December 2018, and Royal East Senior Care LLC starting in January 2025, and Jack Cook continuing as a manager since 2018, while the place forms part of FourCooks Senior Care that looks after seven facilities across Texas. Residents get personalized care plans, including skilled nursing care, physical therapy, occupational therapy, and speech therapy, with dedicated therapy rooms and specialized care units for different needs, and the facility offers amenities aimed at patient comfort, daily social activities, and varied enrichment programs. Staff provide an average of 3.22 nursing hours per resident each day, though the nurse turnover rate is high at 73%, and there are inspection reports showing 17 total deficiencies, with concerns on two infection-related issues and citations for not following federal infection control standards, as well as dietary problems that came up from not getting food from approved sources or meeting nutritional guidelines. The facility accepts payment from Medicare, Medicaid, major medical insurance, and private pay options. There's respite care for short-term stays, and long-term care to help residents who need help with daily tasks in a safe and comfortable setting. Rehabilitation services focus on helping people regain strength and independence, and they take extra steps in customizing care plans for different needs and preferences. The facility maintains that it promotes dignity, respect, and a sense of family for people living there, striving for a warm environment that supports healing and emotional well-being.

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