The Laurels of Bon Air

    9101 Bon Air Crossings Dr, Bon Air, VA, 23235
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Compassionate staff but dangerous neglect

    I had a mixed stay. I loved some staff-nurses like Jeremy and Sonia, Pam in admissions, Laconya and the rehab teams were compassionate, skilled, and got great results; the facility felt clean and the private rooms and therapy were strong. But chronic understaffing, rude or unqualified aides, ignored call buttons, missed meds/orders, soiled patients left for hours, poor communication (delayed fall notifications, billing/HIPAA issues) and occasional life-threatening neglect ruined safety for me. Management and administration were often unprofessional and inconsistent; I saw wide variation by shift. If they fix staffing, training, and communication, I'd feel comfortable recommending it-until then I'm cautious.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.70 · 288 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      3.6
    • Meals

      3.5
    • Amenities

      3.4
    • Value

      1.1

    Location

    Map showing location of The Laurels of Bon Air

    About The Laurels of Bon Air

    The Laurels of Bon Air sits in a safe spot near Richmond and Chesterfield County hospitals, and folks can find it at 9101 Bon Air Crossings Drive, Richmond, VA 23235, where the administrator Mr. Scott Williamson runs things and the staff always keep an eye on guests. The place runs as a nursing and rehabilitation facility with 124 licensed beds, including 44 private rooms and 80 semi-private rooms, and you'll notice right away they've got both short-term and long-term care for people who need it, so it doesn't matter if someone is only staying after a hospital visit or needs to stay for the long haul, the staff can help. They welcome people who need hospice care, respite care, or help with daily living, and they've even got a dementia program and services for folks who need Parkinson's rehab or have other complex medical issues like wound care, dialysis support, or cardiac recovery, so families can count on 24-hour skilled nursing and around-the-clock admissions.

    The Laurels has private and semi-private rooms, and guests can use elevators if they need, and even though there's no info on parking for residents, visitors can usually find parking outside, and yet they don't let pets stay. Each room has satellite TV or cable with wall-mounted TVs, an emergency call system, Wi-Fi access, and daily newspapers if anyone likes to keep up with the news, and the building's designed to help people move from the hospital back to home, aiming to keep people as independent as possible, which means you'll see physical, occupational, and speech therapy all run from a whole floor dedicated to therapy. The staff includes licensed administrators, physicians, nurses (RN, LPN), rehab coordinators, CNAs, healers for wounds, physical and speech therapists, social workers, and they'll work with guests to make individual care plans, and you can even find beauty salon and barber services, a spa, a residents' lounge, a game room, private dining rooms for home-cooked meals, and activities every day.

    Short-term or long-term guests can watch TV, take part in lots of activities, and private dining means groups can have a quiet meal if they want. People who need help for a bit-like respite or hospice care-can expect the same attention and care shown to long-term residents. There's also a wheelchair-accessible bus, restaurant-style dining, and help with social outings or rides to appointments. The Laurels does accept Medicare, Medicaid, and private insurance, and room rates run about $250 a day for private rooms and $200 for semi-private, though folks do need to check exact fees, rental terms, and policies since those aren't all spelled out. The property's not for sale or rent, it's just for care, and staff at The Laurels of Bon Air believe in showing respect, dignity, and compassion, a style they call "The Laurel Way of Caring." The community sticks to rules on fair housing and protects against discrimination by LGBTQ status or income, and folks can go online for a virtual tour, but details about things like flooring, garage, or outdoor spaces aren't listed anywhere, so the main focus remains on health and daily care.

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