The Laurels of Willow Creek

    11611 Robious Rd, Midlothian, VA, 23113
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    4.0

    Caring therapists but inconsistent staffing

    I had a largely positive rehab stay: staff were warm and compassionate, the PT/OT team was exceptional and helped me regain mobility, and my private room and the facility felt clean and home-like with good activities. Admissions and discharge were smooth and many nurses/CNAs went above and beyond. That said, staffing is inconsistent - call-bell response, medication timing, wound/incontinence care and management communication were sometimes problematic, and meal quality was hit-or-miss. I recommend this facility for focused rehab and caring therapists, but go in aware of occasional safety, staffing and communication lapses.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.17 · 416 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      4.2
    • Meals

      2.8
    • Amenities

      3.3
    • Value

      1.6

    Location

    Map showing location of The Laurels of Willow Creek

    About The Laurels of Willow Creek

    The Laurels of Willow Creek sits in Midlothian, VA, and serves as a skilled nursing and rehabilitation center offering assisted living, memory care, nursing home care, independent living, and continuing care retirement community services, and this place's quite set up for those needing short-term rehabilitation after a hospital stay or folks who're moving in for long-term care, so they've got personalized care plans made with doctors to fit each person's needs, whether that's help with daily things like bathing and dressing or more involved medical and therapy help, and there's always some kind of nurse or care staff on hand every hour of every day, with admissions open around the clock, and they offer both short-term and long-term skilled nursing services, so if you're needing physical therapy, occupational therapy, or speech therapy, they'll have you covered up to six days a week, and there's even a physiatrist-a doctor who specializes in physical medicine-on the team working with the therapists.

    The community has 120 licensed beds and can provide private bedrooms with private bathrooms, along with a semi-private room option, which runs about $180 a day for semi-private and $200 a day for private, and you'll find inviting spaces, modern amenities, and quiet spots for relaxing or social spaces for gathering, and they try to make the environment home-like so it doesn't feel cold or impersonal. The staff, who are known to be highly qualified and compassionate, focus on personalized support and delivering quality services-but they also seem to care about making people smile or feel at home, and they don't forget the need for simple things like good food either, since three meals are served daily and people say it tastes good, and the dining is restaurant-style.

    Amenities here include a residents lounge, beauty salon, card and game rooms, social outings, and a housekeeping service, and there's parking and complimentary transportation if you need to get somewhere; lots of activities take place each day to encourage involvement. The facility welcomes folks with Medicare, Medicaid, private insurance, or private funds, and the care covers everything from memory care and hospice to respite stays and sub-acute care. They're part of the Laurel Healthcare Company, and the administrator's name is Ms. Stacie Shive, and if anyone needs directions or more detailed facility information, it's always updated on their website. The Laurels of Willow Creek works to help each person regain independence and find comfort, no matter how long they're staying, and tries to make that transition from hospital to home easier, and you'll find the building's always ready to admit new residents at any hour of the day or night.

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