St. Francis Nursing Center

    4 Ridgewood Pkwy, Newport News, VA, 23602
    3.2 · 28 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    3.0

    Helpful staff, concerning safety lapses

    I have mixed feelings. The building and housekeeping were excellent, many nurses and aides were warm, attentive, and treated residents like family, and therapy/rehab often helped people go home. But I also saw dangerous lapses - slow buzzer responses, ignored pain/bleeding, understaffing, spotty cleanliness at times, and reports of exploitation - so I can't fully recommend it; visit and monitor closely.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.18 · 28 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      3.6
    • Meals

      3.2
    • Amenities

      5.0
    • Value

      3.2

    Location

    Map showing location of St. Francis Nursing Center

    About St. Francis Nursing Center

    St. Francis Nursing Center sits at 4 Ridgewood Parkway in Newport News, VA, and it belongs to the Bon Secours network. The community provides skilled nursing and assisted living services with a focus on person-centered care, and it offers personalized treatment plans for those who need help with daily activities like bathing, dressing, and medication management. Residents can choose from a variety of studio layouts, and the facility accommodates different needs with both long-term care and rehabilitation options. It takes part in advocacy work through the General Assembly Session and Virginia Healthcare Association, and St. Francis joins quality recognition programs like the AHCA/NCAL National Quality Awards.

    The Center has a 1-star nursing home rating from the Centers for Medicare & Medicaid Services, but it averaged 7.4 out of 10 in community reviews, making it the 10th highest rated in Newport News. It's part of a larger Continuing Care Retirement Community, which lets people move between care levels as their needs change. The facility operates within Medicaid and Medicare rules, including CCC Plus and other local programs. People living here have access to housekeeping, laundry, and dry cleaning, and there are furnished rooms with a 24-hour call system for safety.

    There's a focus on supervised care, with 12-16 hour nursing coverage and around-the-clock support. Residents can use indoor and outdoor communal spaces, enjoy a game room and library, relax in the garden or spa room, and take part in scheduled activities. Meals are prepared by a professional chef with allergy-sensitive and special diet options. The Center follows emergency and life safety guidelines, and its resident and family councils work to address concerns and help guide quality improvements. Residents can take part in music, arts, fitness, and movie programs, and go on trips using the community's transportation services.

    St. Francis Nursing Center works closely with the Virginia Health Care Association and stays up-to-date with regulatory requirements, from background checks to advance directives and policies on abuse prevention. The facility offers a safe and comfortable environment for seniors needing medical care, recovery support, or long-term living arrangements, with the goal to support each person's well-being and recovery as best they can.

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