Norview Heights Rehabilitation and Nursing

    827 Norview Ave, Norfolk, VA, 23509
    4.3 · 70 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    4.0

    Good care with occasional lapses

    I'm grateful for the new management-the staff have been professional, caring, and attentive; rehab, nursing, and social services were excellent and the facility felt clean and welcoming. That said, care can be inconsistent: a few staff were unresponsive or rude, and there were occasional medication, cleanliness, and food lapses, so families should stay involved. Overall I felt peace of mind under the current administration and would recommend this facility, especially for rehab.

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    Amenities

    4.33 · 70 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.1
    • Staff

      4.2
    • Meals

      3.3
    • Amenities

      4.7
    • Value

      1.0

    Location

    Map showing location of Norview Heights Rehabilitation and Nursing

    About Norview Heights Rehabilitation and Nursing

    Norview Heights Rehabilitation and Nursing sits at 827 Norview Avenue in Norfolk, VA, with space for 60 residents, where folks can bring well-behaved pets if they want some company, and you'll see a good number of licensed nurses and certified nursing assistants around at all hours, so there's always someone to help if you need it, whether that's for assisted living, skilled and long-term care, rehab after surgery or illness, or even memory care for those with Alzheimer's or dementia, and you'll find a wide range of therapies, too, like physical, occupational, and speech therapy, along with post-acute rehab, so it works for a lot of different health needs, and with an on-site medical director and on-call area doctors, folks tend to feel a bit more at ease knowing help is close.

    You've got 24/7 nurse coverage, an emergency call system, and advanced medical equipment, plus features like a residents lounge, restaurant-style dining where meals get reviewed by a registered dietitian to make sure nutrition stays on track, and cable or satellite TV in the rooms, which come in both private and semi-private options, running $220 and $164 per day, respectively, and that gives families some choice depending on what works for them. Folks can stay short-term or long-term, as the place has both options, with respite care for when caregivers need a break, and even hospice and palliative care if it comes to that, making it a spot where people can be cared for right up through the hardest times with some dignity, respect, and compassion from the staff, who make up about 46.7 full-time positions.

    Vero Health Management took over Norview Heights back in December 2017-before that, it was known as Thornton Hall, so if that name rings a bell, that's why-and since then, the team has kept things steady, focusing on recovery support and helping people get back on their feet as much as possible, but also making sure that those staying long-term have social activities, pastoral care, and daily support. The facility takes Medicaid, serving up to 60 beds and logging a steady number of patient days each year-19,915 in 2023-with a focus on looking after elders and folks who need ongoing medical support, whether that's help with daily living or something a bit more intensive, and you'll notice the staff there really try to treat people like people, with a focus on a supportive and comfortable environment. Their website is www.norviewheightsrehab.com, and the current administrator is Ms. Kelli Marshall-Hodges.

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