Blue Ridge Senior Living of Richmond

    12411 Gayton Rd, Richmond, VA, 23238
    3.8 · 78 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    3.0

    Caring staff but serious issues

    I appreciated the genuinely caring, friendly staff, active activities, pleasant renovated common areas and generally reasonable cost - I often felt my loved one was well looked after. That said, management turnover, poor communication, non-itemized and erratic billing with frequent price hikes were constant headaches. I also saw worrying reports of inconsistent cleanliness (bedbugs/roaches and filthy rooms), mixed/poor food quality, and lapses in memory-care supervision. I'd recommend this place only if compassionate staff matter most to you and you confirm pest control, billing transparency, and memory-care practices up front.

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    Amenities

    3.76 · 78 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.7
    • Staff

      4.0
    • Meals

      3.2
    • Amenities

      3.5
    • Value

      3.3

    Location

    Map showing location of Blue Ridge Senior Living of Richmond

    About Blue Ridge Senior Living of Richmond

    Blue Ridge Senior Living of Richmond allows residents to keep dogs and cats, and that pet-friendly policy makes it feel more like home for many folks. The community offers different levels of care depending on what each resident needs, whether that's only a little help or a lot, and people can stay as their care needs change over time, so if someone eventually needs memory care or heavier assistance, they won't have to move out. For those who can't walk or get up easily, staff can provide help getting around, assist with transfers using lifts, and watch out for those who have trouble with wandering or exit seeking; they've got secured areas, alarm bracelets, and memory care designed for Alzheimer's and dementia, all in a separate, safe building.

    The place tries to cover health needs like incontinence care, diabetic care, medication reminders, and staff can even help give insulin shots or other injections if needed, and you can meet with nurses, podiatrists, and therapists right onsite or on-call. Transportation's available, with parking for residents and guests, and if someone needs a ride, they can arrange it, sometimes for an extra cost. There's a no smoking policy inside, and hospice and respite care are offered, so folks can stay comfortable or recover after a hospital visit. Amenities include restaurant-style dining with guest meals and special diet options-vegan, gluten-free, low salt, no sugar, and they serve three meals a day, aiming for variety and healthy choices.

    The building's got indoor and outdoor common spaces, private dining rooms, a beauty shop, and Wi-Fi, and living spaces are available in both one- and two-bedroom floor plans, with residents encouraged to decorate with their own things from home. There's a full calendar of activities planned by activity directors, including stretching, art, yoga, Tai Chi, cooking classes, intergenerational events, and pet-focused programs, and Blue Ridge has won recognition for these programs and their dining. They can care for people with more physical or behavioral needs, even those who might act out, and the staff is always on site-nurses, medication techs, care managers-so help is available day and night. People who want maintenance-free living or independent living options can find those here too, and staff will handle most daily chores, personal care, and even non-medical home care if needed. Devotional services are available for those who want them, both onsite and offsite, and handicap accessibility is in place for easier use of common spaces. The main focus stays on keeping people well and allowing them to age in place, with care that matches how they like to live.

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