The Crossroads at Bon Air

    9100 Bon Air Crossings Dr, Richmond, VA, 23235
    • Independent living
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    3.0

    Attractive amenities but inconsistent care

    I had a mixed experience. The building is clean, attractive and well-staffed - friendly, caring people, lots of activities and amenities (dining room/pub, library, in-unit washer/dryer, walking paths) and helpful transitions when it works. However it's expensive, dining quality and housekeeping can be inconsistent, maintenance and responsiveness fall short at times, staff/management turnover and memory-care engagement were worrying, and the place can feel too large. I'd recommend with caution: ask detailed questions, check memory care, and do surprise visits.

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    Amenities

    4.06 · 109 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.7
    • Staff

      4.1
    • Meals

      3.0
    • Amenities

      3.8
    • Value

      2.5

    Location

    Map showing location of The Crossroads at Bon Air

    About The Crossroads at Bon Air

    The Crossroads at Bon Air sits in a quiet, suburban area surrounded by Virginia's trees and fresh air, and you'll notice right off that folks living there seem to appreciate a slower pace and the comfort of familiar faces. This community offers a range of care, from Independent Living to Assisted Living, Memory Care, Skilled Nursing, and even Continuing Care Retirement options, so people can stay put even if their health changes or they need more help later on. The apartments, which have one or two bedrooms for Independent Living, come with full kitchens and washer/dryers, which makes daily routines simple. The building feels spacious and bright, with inviting indoor lounges and cozy outdoor patios. There's a country kitchen where residents gather, and an open, two-story atrium with a grand piano brings in lots of sunlight.

    Activities vary, from life enrichment programs and creative classes to game rooms and outings, so those who like to stay busy or be social can find their place. The place has a fitness room and regular classes through Genesis Rehabilitation focused on balance and mobility, plus outdoor walking paths for fresh air and exercise. Folks can spend time in the library, join resident-run activities, get involved in community events, or just sit on the outdoor deck and watch the seasons change. There are small pets allowed, which some enjoy, and pet-therapy visits for those missing animal company.

    Staff provides care for daily activities like bathing or dressing, with a 24-hour call system and nurses on hand 12-16 hours a day, and there's always someone there any time of day for emergencies. In Assisted Living and Memory Care, support is tailored to each person, including specialized help for those with mild cognitive impairments and a secured memory care unit for those who need it most. Residents with more complicated health needs have access to Skilled Nursing care right on site.

    Meals come with flexible plans and dining options, and there's transportation, housekeeping, and medication management services that help keep life steady. The whole place is focused on comfort and companionship, and the staff - managed by Heritage Senior Living, LLC - aims to make things as easy as possible for everyone. The building itself includes things like a controlled entry system, elevator, and all the usual safety features you'd expect, alongside therapy services like physical, occupational, and speech therapy. So, The Crossroads at Bon Air tries to offer a little bit of everything in a quiet, home-like setting, where people can find the right balance between privacy, activity, and care, depending on what they want or need as time goes by, and even though there's been a technical hiccup making some details hard to get to lately, these are the main things folks will notice if they visit or move in.

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