The Village (Richmond) A ProMedica Senior Living Community

    2125 Hilliard Rd, Richmond, VA, 23228
    1.8 · 4 reviews
    • Assisted living
    AnonymousLoved one of resident
    1.0

    Dogs treated better than residents

    I would never leave my loved one here. I've heard stories about the staff and seen it myself - dogs get treated better than residents, doors left unopened, long waits for help and a poor night shift. I felt helpless watching residents ignored.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    1.75 · 4 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.0
    • Staff

      1.0
    • Meals

      1.8
    • Amenities

      1.8
    • Value

      1.8

    Location

    Map showing location of The Village (Richmond) A ProMedica Senior Living Community

    About The Village (Richmond) A ProMedica Senior Living Community

    The Village (Richmond) A ProMedica Senior Living Community helps older adults by offering assisted living, independent living, memory care, skilled nursing, and rehabilitation services, and you'll find that they have options for seniors who need help with daily activities, medication management, meals, and personal care, plus they offer personalized care plans for every resident. The place can hold up to 70 residents, with mostly studio apartments, and you get both semi-private and private living choices, so you can find something that suits how you want to live. Their specialized memory care program's made for people with Alzheimer's and other dementias, and they have a secure environment to reduce confusion and prevent wandering, and there's always staff around to help if someone needs support, which really matters to families dealing with these challenges.

    You'll see they offer things like 12-16 hour nursing, high acuity care, diabetes help, incontinence care, physical therapy, and 24-hour call systems, and for folks who need skilled nursing or rehab, they've got that too, along with respite care if you need a short-term stay, and you can get help with bathing, dressing, and moving around. Meals are covered and they serve different diets, things like diabetic, low sodium, low fat, and vegetarian meals, and the staff makes sure ingredients are healthy and food is planned out by chefs and meal planners.

    The Village has amenities like air conditioning, private bathrooms, a kitchenette, housekeeping, laundry, a dining room, a fitness room, a beauty salon, a library, and outside garden areas, and they support Wi-Fi throughout the community for internet access, which comes in handy for both residents and families. They provide transportation to doctor appointments and community trips, and you'll also find planned group outings, cooking clubs, day trips, and social activities every day-including arts and crafts, gardening, games, and even Wii bowling. If you want spiritual support, you can get devotional or religious services either on-site or off-site.

    Safety's a focus, with walk-in tubs, medication dispensers, and a 24-hour call system, plus there are special tech options like senior cell phones and ID theft protection. There are continuing care options, so you can age in place without switching to another facility, and if you need skilled nursing, memory care, or assisted living for different stages, those are available on the same property or close by. The staff has a reputation for being friendly and helpful and works to create a welcoming environment-people sometimes say the atmosphere feels joyful and kind, which means a lot if you care about the people looking after you.

    ProMedica Senior Living owns and runs the village as a not-for-profit group, and they've been through some changes over the years, like switching from Manor Care, Arden Courts, and Heartland branding, so you might still spot some signs from the old names while things transition. The community belongs to a big healthcare network with hospitals, doctors, a health plan, memory care, skilled nursing, home health, and hospice, and there are legal services around for things like nursing home abuse issues if families ever have concerns.

    Residents can take part in wellness programs, fitness classes, and learning opportunities, and since there's a focus on health and keeping everybody well, you'll probably notice programs meant to help prevent problems and improve how folks feel. The Village has won the Best of Senior Living All Star award for strong reviews and quality service, and they run as part of the larger ProMedica Senior Living mission, trying to support every senior's independence while offering help where it's needed.

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