Touchmark on South Hill

    2929 S Waterford Dr, Spokane, WA, 99203
    3.5 · 42 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Beautiful campus, poor nursing care

    I lived here and have mixed feelings: the campus is beautiful, the food and activities are excellent, and many front-line staff were friendly and truly caring. But it's very expensive and leadership/management felt cold and profit-driven - staffing is thin, turnover is constant, and skilled-nursing/rehab care was inconsistent with troubling safety lapses (missed meds, falls, bedsores reported). Communication and follow-through were poor, so I moved out and found much better care elsewhere. Good for social, low-acuity living; I would not trust it for high-need nursing care.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.52 · 42 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      3.3
    • Meals

      4.3
    • Amenities

      3.7
    • Value

      1.8

    Location

    Map showing location of Touchmark on South Hill

    About Touchmark on South Hill

    Touchmark on South Hill sits on 19 green acres and has a lot for seniors wanting an active and comfortable life. The place offers independent living, assisted living, memory care, skilled nursing, rehabilitation, home health, and home care services, all under one roof. Residents can stay in single-level homes, private cottages, or apartments that come in studio, one-bedroom, two-bedroom, or even three-bedroom floor plans, some with dens, and you'll find pet-friendly homes with large windows, modern kitchens, and generous storage, plus cottages with fireplaces, patios, and garages. Touchmark takes care of all the maintenance, so residents don't have to worry about chores or yard work, and all utilities like water, sewer, cable TV, and garbage are included.

    Staff help with activities of daily living like bathing, grooming, toileting, dressing, and getting around, and licensed nurses cover needs 24 hours a day, looking after meals, medication, scheduled assessments, and care plans, as well as special diets for diabetes and other conditions. The Health Services Center covers assisted living, memory care for those with memory loss, and a skilled nursing unit with 57 Medicare-certified beds, tube feeding, pain and wound management, cardiac and pulmonary monitoring, plus a full rehabilitation team providing physical, occupational, and speech therapy. There's a dedicated SNF Administrator named Danni Orne working to support the nursing care, and a Clinical Services team backing up the licensed onsite nurses after hours.

    For those who like to keep busy, Touchmark gives a lot of ways to get out and about, with golf, camping, water-skiing, rock climbing, Alpine and Nordic skiing, snowmobiling, and ice skating nearby, and the grounds include gardens and patios for walks or get-togethers. People can visit art studios, a game room, a library, a computer lab, and a media room, or spend time in the sports bar called "The Clock" or the Café Bistro for a snack. Fitness is a big part of life here, with a Health & Fitness Studio offering group and individual classes, certified trainers, specialty programs for seniors, and a calendar of life enrichment and wellness events every month, featuring music, movement, storytelling, gardening, reminiscing, and art.

    Dining here means chef-prepared meals served three times a day in a restaurant-style setting, and there are snacks, casual meals, and family-style kitchens in the private apartments, as well as a salon, barbershop, and organized transportation for getting around Spokane or nearby parks like Manito Park and the Creek at Qualchan. Residents get weekly housekeeping, daily trash pickup, laundry help, and move-in coordination, with an emergency response system in every apartment and nurses on-call for extra peace of mind.

    Touchmark on South Hill stays focused on supporting seniors' interests and passions with the award-winning Full Life Wellness and Life Enrichment™ program, where people find new friends, work on their hobbies, and enjoy a supportive community that's set up for convenience and comfort. The staff always work on quality assurance and personalizing care as people's needs change, with care conferences and family support. The whole community welcomes people from all backgrounds, follows fair housing laws, and creates a friendly, safe atmosphere that encourages everyone to keep learning, moving, and finding new adventures as they age. The Spokane area's tax-friendly rules also mean retirement income goes a little further, and Touchmark's many options let people choose what works for them, from independent living cottages to skilled nursing care.

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