Avalon Healthcare -Tacoma

    7411 Pacific Ave, Tacoma, WA, 98408
    2.6 · 54 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Persistent neglect, unsafe and filthy

    I would not place a loved one here. I found persistent urine odors, dirty rooms, soiled bedding, bedsores and missed baths; staff were often slow or unavailable, ignored call lights, delayed meds and emergency care, and communication with administration was unresponsive. The facility is understaffed, unsafe and poorly maintained (broken equipment, outdated beds, hazards), and rehab staff sometimes misrepresented patients' abilities. A few caregivers and therapists were kind and worked hard, but those positives did not offset the neglect and safety concerns - strongly not recommended.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.63 · 54 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.2
    • Staff

      2.2
    • Meals

      2.0
    • Amenities

      1.4
    • Value

      1.0

    Location

    Map showing location of Avalon Healthcare -Tacoma

    About Avalon Healthcare -Tacoma

    Avamere Heritage Rehab of Tacoma is a medium-sized rehabilitation facility with 81 beds, operating under a for-profit LLC. This care home provides both short-term rehabilitation services and long-term nursing care for its residents. The facility participates in Medicare and Medicaid programs, allowing individuals with various insurance backgrounds and financial needs to receive care. It is not part of a continuing care retirement community, focusing its services on post-acute care, rehabilitation, and skilled nursing for individuals transitioning from hospital stays or those requiring ongoing support.

    Within the facility, residents receive an average of 4 hours and 9 minutes of nurse staffing per day, ensuring adequate hands-on assistance and oversight. The care team at Avamere Heritage Rehab of Tacoma supports individuals recovering from conditions such as stroke, heart attack, infections, and injuries that necessitate post-hospital rehabilitation. Approximately 47.2% of residents are able to return home after being discharged, showcasing the facility’s role in transitional care. The home maintains a focus on safety, with a reported 0% rate of residents experiencing falls resulting in major injury, and 6.8% of short-term rehabilitation stays leading to hospitalizations due to serious infections.

    In addition to clinical support, Avamere Heritage Rehab of Tacoma emphasizes a comfortable and safe environment for its residents. The facility complies with regular health, fire, and safety inspections, aiming to maintain high standards in areas such as food preparation, hygiene, and daily living supports. Inspection reports have identified areas for improvement, with the facility addressing issues such as developing and implementing comprehensive care plans, ensuring appropriate pressure ulcer care, adhering to safe medication practices, and providing effective infection prevention and control programs. Steps are taken to honor residents’ rights, including their right to participate in resident and family groups, to be fully informed about their care and treatment, and to reside in a clean, homelike environment.

    The facility also provides specialized services including respiratory care, dialysis care when required, and pharmacy oversight featuring monthly drug regimen reviews. Psychotropic medications and other drugs are managed carefully, with dose reductions and non-pharmacological interventions considered when appropriate. Avamere Heritage Rehab of Tacoma keeps nurse staffing information posted daily to ensure transparency for residents and their families.

    With its integration of healthcare services, resident rights, and safety protocols, Avamere Heritage Rehab of Tacoma strives to deliver professional and supportive care for individuals seeking short-term recovery or requiring long-term nursing assistance. The emphasis on individualized treatment plans, along with regular evaluation and improvement of clinical practices, contributes to its role within the local care community.

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