Pine View Care Center

    400 County Rd R, Black River Falls, WI, 54615
    2.2 · 13 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Horrible care, racism, understaffing, overpriced

    I had a horrible experience at this old county nursing home. Care quality was poor - my loved one developed pneumonia and sepsis and medical updates were delayed. Several employees (including CNA Terra Linn) were overtly racist; I filed a complaint with administrator Brandi Shea and it was ignored - Terra Linn should be fired. Nursing management is useless: chronic understaffing, CNAs frequently call in, low pay, lack of visible staff, terrible communication, strict COVID visitation/video-only doctor visits, and we weren't even allowed to view the room. Pricing is unaffordable and the place doesn't feel homey. The only positives were a few compassionate CNAs and wonderful occupational and physical therapists who bent over backwards and were our strongest advocates.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.23 · 13 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.0
    • Staff

      2.6
    • Meals

      2.2
    • Amenities

      2.2
    • Value

      1.0

    Location

    Map showing location of Pine View Care Center

    About Pine View Care Center

    Pine View Care Center sits on the west side of Black River Falls, Wisconsin, and has 95 certified beds licensed by the State of Wisconsin Department of Health and Family Services, and while people living here can receive both short and long-term skilled nursing care, some folks choose the 28-bed Memory Care Unit if they've got Alzheimer's or dementia, or the 36-unit Pine View Terrace, which offers assisted living in apartments for people who need a lighter touch with support in their daily routines. The place is run under the ownership of Christina Jayne Penn Management Trust with Christina Penn as the indirect owner, and Real Property Health Facilities Corp, Albert Haworth, and Dawn Marsh providing managerial control at different times over the years. Pine View Care Center has seen infection-related deficiencies and a total of 23 inspection deficiencies listed, so infection control and responding to inspections remain areas for attention, and nurse turnover is at 27.3%, which can impact familiarity with residents, but nurse staffing averages about 3.42 hours for each resident every day. The care center offers skilled nursing services, rehabilitation therapy like physical, occupational, speech, and respiratory therapies, and restorative nursing, alongside pharmacy services that help with medication management and proper use. Meals meet state nutritional standards for safe storage, preparation, and serving, and the staff protect resident rights, including the right to refuse treatment or take part in research. Folks at Pine View can join the Music & Memory Program, which uses music as a tool for comfort and memory, and the center says it's committed to a supportive environment that helps people work toward their highest level of independence by mixing in touches of home, both through their health care approach and through visits from volunteers, family, and friends. Even though some inspection concerns exist, Pine View Care Center focuses on being a place where people can get skilled care or assisted living while holding onto as much independence and family feeling as possible. More information about the services and what the center offers can be found online at their website.

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