Crossroads Care Center of Green Bay West

    1760 Shawano Ave, Green Bay, WI, 54303
    3.4 · 40 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    3.0

    Excellent rehab, understaffed, poor hygiene

    I had a mixed experience. The PT/OT rehab was outstanding - therapists (Amy, Stepha, Joanne, Deanna) and many CNAs/nurses were caring, motivated, and helped meet goals. But the place is understaffed, call buttons often took 30+ minutes, communication (phone system and between departments) was poor, and medical leadership was unreliable - meds changed against orders, vitals/equipment were inconsistent, and I witnessed unsanitary conditions. Short-term rehab only; avoid for long-term nursing care.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.35 · 40 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      4.2
    • Meals

      3.8
    • Amenities

      4.0
    • Value

      3.4

    Location

    Map showing location of Crossroads Care Center of Green Bay West

    About Crossroads Care Center of Green Bay West

    Crossroads Care Center of Green Bay West sits on Shawano Avenue near St. Mary's Hospital Medical Center in Green Bay, Wisconsin, and has served as a skilled nursing facility for many years, offering both long-term and short-term care to adults needing extra help with daily living, and with 105 beds according to state records, the place once provided services as a site where residents had to move out when it closed for sale to Hospital Sisters Health System. The nursing home has been known for its compassionate, patient-centered care, where the staff aim to help people feel comfortable and respected, making room for them to feel as independent as possible while always keeping someone on hand to help out with what's needed, whether it's getting dressed, taking medicine, or joining in on activities and therapy sessions. Crossroads cares for people needing skilled nursing services and specializes in rehabilitation, offering physical, speech, and occupational therapy to support recovery and everyday function-along with wound care and help for folks with diabetes or kidney problems through offerings like on-site dialysis, and it's designed to assist those needing memory care, including people with Alzheimer's or dementia, so families see various support systems for their loved ones.

    Meals are planned by dietary staff to keep residents healthy, and people can get hospice or palliative care if they're dealing with major illness or at the end of life, and respite care is also available for short stays. There's always a mix of registered nurses, LPNs, CNAs, and therapists in the building, with a relatively high staff-to-resident ratio, and the facility says its care is tailored to each person's physical, emotional, and social needs, and while the nursing home has gotten nursing and facility inspection grades over the years-ranging from B+ to F in nurse quality and an overall facility grade of C with no major safety deficiencies in the most serious inspection categories-it tries to keep up with CDC and government safety guidelines to make sure people stay safe. Residents at Crossroads Care Center of Green Bay West take part in activities and have some fine dining experiences, and the rooms are designed for comfort as much as possible while still making sure all the medical needs are met.

    People can expect individualized care, 24/7 nursing and therapy support, and access to therapy and specialty services like wound treatment and diabetes management, though the facility currently isn't accepting new patients and only provides information in English since there's no note about other languages. With a rating of 3.3 from forty reviews, Crossroads Care Center of Green Bay West is a place where people can find skilled healthcare, therapy, meals, and accommodations while being close to hospital resources if they're needed, and it's always aimed to put resident dignity and well-being at the center of its approach, right in the heart of the Green Bay community.

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