Mirador estimate
    $4,890/month

    Heritage Lake Country Senior Living

    2975 Village Square Dr, Hartland, WI, 53029
    3.6 · 53 reviews
    • Independent living
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    2.0

    Beautiful but understaffed; safety concerns

    I liked the building - bright, roomy apartments, great layout, lots of activities and some genuinely caring staff - but my experience was mixed. Chronic understaffing and high turnover (ED/DON/CNAs) produced inconsistent care: missed or mishandled meds, pills on the floor, wet/unchanged bedding, unreported falls and safety concerns. Communication from administration was poor, promises weren't always kept, and food was hit-or-miss, though maintenance was responsive. Wisconsin authorities were even contacted. It's a beautiful, comfortable place, but not the right fit for my loved one given the staffing and safety issues - and it's too far for regular family visits.

    Pricing

    $4,890+/moSuiteAssisted Living

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Spa
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.57 · 53 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.9
    • Staff

      3.3
    • Meals

      3.2
    • Amenities

      3.7
    • Value

      1.8

    Location

    Map showing location of Heritage Lake Country Senior Living

    About Heritage Lake Country Senior Living

    Heritage Lake Country Senior Living in Hartland, Wisconsin, offers a choice of independent living, assisted living, enhanced assisted living, memory care, and skilled nursing in a three-story, state-of-the-art building with 124 apartments designed for adults 55 and older, and you'll find a mix of studios, one-bedrooms, and two-bedrooms, all with private bathrooms, and in independent living some have full kitchens with stainless steel appliances, granite countertops, good-sized washers and dryers, and private patios or balconies, while assisted living units offer kitchenettes and easy access to common areas. The community has a strong focus on safety with intercom-controlled entry and offers staff on site around the clock, including a licensed nurse and regular nursing supervision up to 16 hours a day, and all-night supervision and support, which some families find reassuring, especially when medical monitoring or memory care is needed, like for residents with dementia who benefit from secure settings and a special memory care program with activities to help reduce confusion and prevent wandering.

    Residents get meals made with local and seasonal ingredients, served in common dining spaces, and there are both onsite and offsite activities, arts and crafts, a swimming pool, a hot tub, a movie theater with club seating, a library, fitness programs, and outings planned by a full-time activity director, with options for all interests and mobility levels, and the community also provides pet-friendly policies, wheelchair accessible showers, underground parking, Wi-Fi, heat and hot water in independent living, beauty and barber services, housekeeping, maintenance, transportation for errands and appointments, and a nurse on site, plus visits from podiatrists and dentists, as well as therapy services like physical, occupational, and speech therapy right in the building. If religious services are important, there are devotional services offsite and transportation for church or worship events, and the administration is described as responsive to families, encouraging communication and regular care conferences when needed.

    A person living in Heritage Lake Country Senior Living can expect a focus on person-centered care that respects individual preferences, with opportunities to socialize, learn, and keep active, through a calendar full of social, educational, and entertainment programs for residents who want to join in, and there's help with things like bathing, dressing, or medication management if needed, all planned with personalized care plans, and with memory care units specifically set up to prevent wandering and support cognitive issues. The facility welcomes both male and female residents, has a minimum age requirement starting at 55, and allows small pets, so there's some flexibility for different needs and lifestyles, and there's a real effort to create a welcoming, friendly environment where residents can age in place, which means they can stay in the same community as their health needs change, moving between different levels of care if needed, from independent living right through to skilled nursing, which is important for peace of mind as people grow older. The location is convenient for outings, with shopping, cafes, medical centers, pharmacies, parks, and lakes nearby, and the facility is known for being beautiful, well-maintained, and highly rated-placing among the top 8% for its type in the area-but families should know that all specific pricing and availability are provided directly by the administration, and the staff is made up of experienced and responsible professionals who help plan activities, provide care, and respond to both residents and family members in a timely way.

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