River’s Bend Health Services

    960 S Rapids Rd, Manitowoc, WI, 54220
    2.7 · 28 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    1.0

    Understaffed facility with occasional caring

    I had a mostly negative experience. Chronic understaffing and absent management led to missed care, slow call-button responses, poor shift-change communication, mishandled medications and unsafe incidents (falls, hygiene problems, residents smoking by doors). Food and cleanliness were inconsistent and often terrible. That said, many aides, nurses and therapists were caring and professional - therapy and activities were a bright spot. Overall I cannot recommend this facility unless leadership fixes staffing and safety.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.71 · 28 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      3.0
    • Meals

      2.3
    • Amenities

      2.6
    • Value

      1.0

    Location

    Map showing location of River’s Bend Health Services

    About River’s Bend Health Services

    River's Bend Health Services sits near the Manitowoc River, just north of Fleet Farm on Rapids Road, and it's easy to get to from Highway 42, Highway 151, and I-43, which comes in handy for families and visitors no matter where they're coming from, and you'll see it's right by two of the main hospitals in the area, making quick medical care possible when needed. The place has been around since 1997, so it's got a real history in Manitowoc, and the facility holds up to 100 people with private and semi-private rooms, each of those with their own cable TV and telephone so folks can reach out to loved ones or catch their favorite shows whenever they want, plus there's washers and dryers, maintenance, and good housekeeping to keep things tidy and comfortable. You'll notice right away safety is a focus, with plenty of handicap-accessible features, a full sprinkler system, and emergency gear like automatic defibrillators and life vests for peace of mind, as well as equipment and trained staff ready for infection control, isolations, and things like tracheostomy management or tube feeding if needed, so all kinds of health needs get taken care of.

    River's Bend is both a nursing home and an assisted living center, offering skilled nursing care 24 hours a day, with a Medical Director, Dr. Pradeep Giriyappa, who oversees everything along with a strong nursing team and personal care assistants, and they help with walking, wheelchair transfers, bathing, toileting, dressing, grooming, and make sure medications are given right and on time, plus staff help with daily weights, glucose checks, nebulizer treatments, and incentive spirometry as ordered by the doctor. They also have podiatry, pharmacy, wound care with rounding doctors, wound vacs, and special tests like bladder ultrasounds, venous dopplers, and swallow studies right on site, and there's in-house lab and X-ray services, along with EKG and psychiatric care when necessary, so your health is always looked after without having to leave. Folks with memory needs get extra support, and there's a solid brain injury rehab program, so it's got specialty services for different conditions.

    Therapy options really stand out here-you'll find a big 3,000-square-foot rehab gym, and physical therapy, occupational therapy, and speech therapy are each available seven days a week, including pre-registration for those planning their therapy after surgery, and all the therapy services focus on building up strength and independence with a plan that fits each person. People staying for short-term rehab, as well as those needing long-term skilled care, can count on attention to their personal needs, and both insurance and Medicare/Medicaid are accepted, along with VA benefits, making things easier for families.

    Meals are homestyle and nutritious, cooked by chefs and meal planners right there in the facility's kitchen, with restaurant-style dining available in the dining room or snacks on a cart when you want something quick, and all meal plans get checked by registered dieticians with liberalized diets for those who need them, so you always get something good to eat. The property has a game and activities room, spaces for social events, resident lounges, a salon/barbershop for haircuts, wifi for internet access, and cable TV, encouraging folks to stay connected and relaxed. Activities like arts and crafts, social outings, wellness programs, and educational events keep everyone busy and engaged, and the team here is known for friendly attitudes, with folks often saying staff help everyone feel heard and cared for in a supportive, people-first setting.

    Other services include guest parking, transportation support, laundry and dry cleaning, personal care, and both housekeeping and maintenance, so day-to-day living feels easy and safe. There's even pre-registration for rehab after planned surgeries. River's Bend is recognized for its high standards and accreditations, with a reputation for kindness and skilled care, all while being owned by Extendicare Health Services, which has facilities across the United States and Canada. The wooded surroundings make it a peaceful spot, and overall, River's Bend Health Services offers a mixture of skilled nursing, rehabilitation, long-term care, assisted living, and respite services, all in one place, aiming to help everyone reach their highest level of comfort and independence in a warm environment.

    People often ask...

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