Mirador estimate
    $4,800/month

    Heritage Senior Campus

    S64 W13780, S64W13780 Janesville Rd, Muskego, WI, 53150
    3.6 · 62 reviews
    • Independent living
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    2.0

    Beautiful but understaffed; inconsistent care

    I found a beautiful, well-appointed community with lots of activities, great amenities and several very caring nurses and staff who went above and beyond. Unfortunately, chronic understaffing, high turnover and heavy reliance on agency caregivers led to missed care - slow call responses, skipped housekeeping/meals, missing supplies, unexplained bruises/falls and inconsistent memory-care. Management often felt unresponsive and the monthly cost is high for the inconsistent service. Mixed experience: some residents thrive here, others were neglected - I'd tour carefully and verify staffing and care-plan follow-through before deciding.

    Pricing

    $4,800+/moSuiteAssisted Living

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Spa
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    3.60 · 62 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      3.7
    • Meals

      3.1
    • Amenities

      4.2
    • Value

      1.6

    Location

    Map showing location of Heritage Senior Campus

    About Heritage Senior Campus

    Heritage Senior Campus sits as a newly built, state-of-the-art community that opened back in 2018 with 108 units all designed for seniors aged 55 and over, and the place has a range of living options like Independent Living, Assisted Living, Enhanced Assisted Living, Memory Care, and even areas that still keep more of a traditional nursing home feel with larger rooms for folks who need that. The apartments come in different layouts including studios, one- and two-bedroom units with full kitchens or kitchenettes, stainless steel appliances, high-end cabinetry, granite countertops, and private bathrooms fitted with walk-in showers and in-floor radiant heat for comfort, and some have cathedral ceilings, private patios, or balconies, and are pet-friendly. Memory Care features secured building access, sensory alarms, and easy-to-navigate hallways with dedicated 24-hour staff specially trained in dementia and Alzheimer's care, and those suites can be furnished or unfurnished with room to add personal touches. The community's board and care home options blend a homelike atmosphere by serving a small number of seniors in neighborhood homes, while independent living residents find things like open-concept apartments, resort-style amenities, and plenty of social activities and outings on a regular schedule.

    Seniors in Assisted Living or Enhanced Assisted Living can get help with daily activities, medication management, meals, and personal care, and there's always a nurse or staff on hand day and night, and a team coordinates wellness programs, rehabilitation, therapies in the on-site gym, and outings. Within Skilled Nursing, the staff covers rehabilitation, complex wound care, medical management, and 24/7 nursing care for seniors with higher health needs. There's a Memory Care unit with secure gardens, thorough admission assessments, medication monitoring, and memory-enhancing programs or activities to help keep residents engaged and safe, besides the fact that the team in this area stays well-trained at all hours.

    Facility amenities include a swimming pool with warm water, spa rooms with tubs, walking tracks, gyms, movie theaters with club seating, a library, on-site market, full-service laundry, guest suites, multiple activity rooms, computer rooms, cozy common areas with fireplaces, and open dining halls where staff also organizes things like music, church visits, and group trips. Pets are allowed in many apartments, and every area from the apartments to the common rooms stays clean and has touches aimed at making it feel homey and classy. Heritage Senior Campus holds licensing from the State and offers Continuing Care Retirement Community (CCRC) services so a person can stay in the same place as their health needs change over time. The staff comes across as friendly and knowledgeable, and most are willing to answer questions or help, all aiming to create a safe, comfortable place that covers many different needs.

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