Randolph Health Services

Randolph Health Services sits in the Beaver Dam area and has served the community since 1972, operating as a for-profit corporation and working under North Shore Healthcare. The facility offers different care options for seniors, including assisted living, skilled nursing, long-term care, rehabilitation services, home health, hospice services, and brain injury rehabilitation. The nursing staff is available 24 hours a day and the average nurse hours per resident per day is about 3.74, though there's a nurse turnover rate of 42.2%. Residents have access to amenities like activity rooms, indoor and outdoor common areas, gardens, Wi-Fi, cable TV, private mailboxes, library, emergency call pendants, central air conditioning, laundry, and housekeeping services, as well as nutritious meals. There's a focus on quality healthcare, patient-centered care, and keeping residents independent, with help available for daily needs like bathing, dressing, medication management, incontinence, and diabetic care. The campus also offers CNA training, a "Caring Connections" helpline for feedback, and accepts insurance plans like Aetna, Anthem, Humana, United Healthcare, Cigna of Wisconsin, VA, and others. Residents can participate in social, educational, and entertainment activities, attend on-site devotional services, and get to community medical resources nearby. Randolph Health Services provides hospice care, respite care, transportation options, maintenance services, and parking. There are specialized care units and certified beds. While the staff and programs support a friendly, helpful setting and aim for safety, it's had inspection reports noting deficiencies, such as not always preventing accident hazards (F0689), infection-related issues, and lapses in pressure ulcer care (F0686). The facility's management structure includes entities like North Shore Healthcare LLC and individual owners, with ongoing efforts to improve safety, infection control, and comprehensive resident care to meet a wide variety of needs.