Heritage Lakeside

    1016 Lakeshore Dr, Rice Lake, WI, 54868
    2.4 · 18 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Understaffed, filthy facility; caring staff

    I appreciated the kind, respectful staff and the excellent PT/OT, but I found the facility filthy, poorly maintained, and run for profit at the expense of residents. It was severely understaffed (call lights delayed, often only one shower a week, dirty clothing), management was unresponsive with billing/insurance chaos and reported state violations, and I witnessed discriminatory and neglectful behavior. Despite caring employees, I would avoid this place.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.39 · 18 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.7
    • Staff

      2.8
    • Meals

      3.3
    • Amenities

      2.3
    • Value

      1.0

    Location

    Map showing location of Heritage Lakeside

    About Heritage Lakeside

    Heritage Lakeside sits in a quiet residential area in Rice Lake, Wisconsin, right on Lakeshore Drive with a peaceful lake view, where you can sometimes spot geese and ducklings going by, and it's been a steady part of the community for fifty years. The building has 50 beds and serves as a skilled nursing facility and a rehabilitation center, so residents can stay for a long time or just for a short-term recovery or respite care. There's a team of skilled nurses who work on personalized care plans, looking after each person's health while respecting their dignity, privacy, and comfort, and this includes physical, spiritual, social, and emotional needs. The facility has a special rehabilitation unit that offers tailored rehab programs to help residents regain strength and relearn skills, and there are therapy services available onsite, which can really make things easier for both new and long-time residents. The dining services focus on providing nutritious and tasty food, and there's always a schedule full of activities, some that keep everyone busy and others that are just for fun or to help folks meet new friends. Heritage Lakeside puts a focus on the whole person, and with its unique spiritual care program, everyone gets some extra support if they want it. The staff and residents all seem to know each other well, creating a place where people help one another and feel like they belong, and the atmosphere is always warm and welcoming. The location is close to the amenities that make daily living easier, and with a rating of 3.0 from two reviews, people say it offers good care, though like anywhere else, some things might not be perfect for everyone.

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