Trustwell Living at Oak Creek Place

    3829 South Chicago Avenue, South Milwaukee, WI, 53172
    4.3 · 55 reviews
    • Assisted living
    AnonymousLoved one of resident
    4.0

    Beautiful facility but inconsistent care

    I toured several places and chose this one - it's the nicest I saw. The staff are warm, caring and often go out of their way; the facility is beautiful, clean, easy to navigate, and offers lots of activities and reasonably sized, homey rooms. Care quality and food are inconsistent (from very good to bland/poor), and there are recurring issues with high staff turnover, understaffing, poor communication, and occasional medication/diet mistakes. Management and billing can be unpredictable, but 24-hour nursing and medical expertise are available. Overall my loved one is happy and safe, though you should be prepared to advocate and discuss costs.

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    Amenities

    4.31 · 55 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      4.1
    • Meals

      3.5
    • Amenities

      4.6
    • Value

      3.2

    Location

    Map showing location of Trustwell Living at Oak Creek Place

    About Trustwell Living at Oak Creek Place

    Trustwell Living at Oak Creek Place sits in a quiet neighborhood near Grant Park and Oak Creek Parkway, and you'll find everything from independent living and assisted living to memory care, skilled nursing, home care, and hospice under one roof, which makes things easier for folks as their needs change, and it's all state licensed under number 14654. The community has a single-floor layout, so it's easy for people to move around, and they keep the apartments simple and modern, mostly studios and one-bedroom units, most with kitchenettes and microwaves, grab bars in the bathrooms, emergency call buttons, and individual climate controls, and you'll see both private and shared rooms depending on what someone wants. The place offers plenty of safety, including 24-hour monitored call systems, fall prevention programs, and features like Hoyer lifts and two-person transfer help, not to mention that lots of spaces and units are wheelchair accessible, which is really important for people who need a little more support getting around on their own. Laundry, cooking, housekeeping, meals, linen changes, and trash are all included, and the staff is around all day and night, with a full-time registered nurse on site to keep an eye on everyone's health and help with things like medication, bathing, dressing, diabetes care, and incontinence, and they have aides who can visit people in their own homes as well if someone wants to stay at home longer.

    The dining room has restaurant-style meals, with food known for being nutritious and made with good ingredients, and the community has actually won some awards for meals and activities, which feels like a nice touch. You'll find light-filled gathering areas, lounges, a library, tv rooms, and spaces set aside for crafts and hobbies, and for fun they keep a calendar full of things like tai chi, exercise classes, blackjack games, crafts, movie nights, trivia tournaments, music, and intergenerational events, with outings into town for shopping or visits to attractions and holidays marked with special programs, and they also make space for religious activities and resident volunteers to help keep things lively and social. The outdoor spaces are secure, and there's gardens and patios, plus walking trails, and you'll usually see some pets around, too, since they let people have pets, as long as a few rules are followed. Getting to medical appointments is easy because transportation is offered, and medical centers like Aurora Health Center and Froedtert Community Hospital are close by, so people don't have to travel far. For people with memory loss, memory care units keep things calm, structured, and secure, which helps with wandering or confusion, and if someone needs more help, either short-term or long-term, skilled nursing and rehabilitation are available right in the building.

    You can find floor plans, photos, lists of amenities and room types, and even a map to see where everything sits, and tours are available if you want to get a look at how folks live day to day, including seeing a meal or an activity going on. The staff there is known for being friendly and helpful, always treating residents with respect, and they've had training in things like behavior management, chronic illness, and disability care, which gives peace of mind for families. Residents can pay with private funds, long-term care insurance, or VA benefits, and there are guest rooms and parking available for family visits. Wi-Fi, cable TV, and lots of simple comforts come standard, and everything's built to make life easy and safe for seniors, while allowing them to stay as independent as possible, whether that's in a shared home needing a live-in caregiver, or in independent living where people want friends and activities but no worries about chores.

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