Crossroads Care Center of Crystal River

    1401 Churchill St, Waupaca, WI, 54981
    3.3 · 7 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    1.0

    Filthy, unsafe facility; terrible care

    I stayed here and it was awful: filthy, run-down rooms with unpleasant smells, dirty windows and cobwebs, a dirty sock on a cabinet, exposed wires behind the nightstand, and broken beds/thermostat - unsafe and uncomfortable. CNAs often didn't do their jobs (a few were amazing), nurses were rude, medications ran out, and management seemed money-focused. Overall terrible value; it should be shut down.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.29 · 7 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.0
    • Staff

      2.3
    • Meals

      3.3
    • Amenities

      1.0
    • Value

      1.0

    Location

    Map showing location of Crossroads Care Center of Crystal River

    About Crossroads Care Center of Crystal River

    Crossroads Care Center of Crystal River stands as a skilled nursing facility and assisted living community with space for up to 74 residents, offering both private suites and shared rooms, so folks have choices based on their needs or budgets, and you'll find basics like private bathrooms, kitchenettes, air-conditioning, cable TV, telephones, and Wi-Fi in the rooms, which all come fully furnished for easy moving in and getting settled. Residents can expect help with daily activities, things like bathing, dressing, medication management, getting around the place, and even mobility help, and the staff sticks around all day and night, making sure everyone stays safe because there's a 24-hour call system and constant supervision for peace of mind, and they offer nursing coverage about 12 to 16 hours a day for medical needs. The center gives meals each day, including special diets for diabetes or allergies, with food handled by kitchen staff and served in a dining room that feels comfortable and social, and there's laundry, housekeeping, and linen service so residents don't have to worry over chores. Health care covers wound care, dialysis, physical therapy, speech therapy, and occupational therapy, and there's help scheduling and getting to doctor appointments through transportation, plus coordination with outside healthcare providers if that's needed, while medication support happens daily and nurses stay on site. The property has plenty of amenities-there's a beauty salon, fitness room, computer center, small library, TV/movie rooms, gaming rooms, activity rooms, and outdoor spaces with gardens and walking paths so people can relax or stay active, and folks can bring their pets if they want a little company. There's a bunch of daily and scheduled activities like bingo, arts and crafts, movie nights, social clubs, music programs, religious activities, and even off-site outings, so there's usually something going on for most interests, and people can run their own activities too if they like. Crossroads Care Center of Crystal River also provides move-in coordination, concierge-type help, and family support services, aiming to make sure all residents feel comfortable whether they're staying for long-term nursing, adult daycare, short-term rehab, or even hospice or respite care, so caregivers can take a break when needed. The place tries to keep people as independent as possible while offering support and safety, and it's got security features to keep folks from wandering off, which matters to families. The community's been open for over thirty years and takes Medicare, Medicaid, insurance, and private pay, which can help residents cover the costs, and it holds a Medicare rating of 3 out of 5 stars-so it meets many standards but isn't perfect, and it never claims to be, but it does offer a wide range of services for folks who need different levels of care in one place, all at its spot on Churchill Street in Waupaca, Wisconsin.

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