Wisconsin Rapids Health Services

    1350 River Run Dr, Wisconsin Rapids, WI, 54494
    2.9 · 46 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Chronic neglect and poor care

    I placed my loved one here and was deeply disappointed. Chronic understaffing and uncaring management meant missed meds, long call-button delays, soiled/unshowered residents, pressure ulcers, falls and hospitalizations. Cleanliness, food and maintenance were poor, and staff were often rude-with reports of harassment, racism and confidentiality breaches. A few caregivers and hospice staff were compassionate, but overall I cannot recommend this facility.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.89 · 46 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.9
    • Staff

      2.2
    • Meals

      1.6
    • Amenities

      2.3
    • Value

      1.0

    Location

    Map showing location of Wisconsin Rapids Health Services

    About Wisconsin Rapids Health Services

    Wisconsin Rapids Health Services sits in Wisconsin Rapids and runs as a for-profit facility under North Shore Healthcare LLC, managed by Troy Baumann and David Mills since late 2019, and has 114 certified beds but usually has about 44 residents each day, so there's some extra space, and everyone gets a private room, which feels a bit more like being at home than sharing with someone else, and the staff-a mix of nurses, CNAs, therapists, and admin folks-work to keep things running while trying to create a family-like environment with respect and compassion, though nurse turnover is higher than average at 54.2% and nurse staffing is a bit below state average at 3.51 hours per resident per day, so some days might be more hectic than others. Residents get both short-term rehab and long-term nursing care, with skilled nursing and therapy options like physical, occupational, and speech therapy, and for those needing it, there are programs for brain injury rehabilitation, discharge planning, daily weights, glucose checks, and in-house X-rays, IV therapies, nebulizer treatments, and things like incentive spirometry. The dining and activity services are designed to help keep folks engaged and comfortable, and with full pharmacy services, an automatic defibrillator, emergency kits, and some telehealth available, medical needs don't go ignored, plus home health and hospice support is part of what they offer, and in case someone needs help swallowing, they do swallow studies on site. While the staff works hard, state inspections have found some issues, including 38 total deficiency reports so far, 7 of them about infection control, and in the past there were citations given for lapses in COVID-19 vaccine education, documentation, and for missing an effective infection prevention program, along with a citation about not always letting residents, families, or doctors know quickly about important changes, but these were marked as causing no real harm-just a risk it could be more serious if not fixed. Folks who stay here can expect services for both rehabilitation and daily living, with nurses and other health workers doing their best to help people recover or settle in for the long term, and the facility stays in touch with the community through its Facebook page.

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