HYGIEIA RCH

    3814 Timberlake Drive, Plano, TX, 75023
    3.7 · 6 reviews
    • Memory care
    AnonymousCurrent/former resident
    1.0

    Warm welcome, negligent care, theft

    I was warmly greeted before move-in, but management misrepresented nearly everything once I arrived. Service dogs were restricted, staff became antagonistic, the building is old with one bathroom for six residents and poorly maintained fixtures. Promised 24/7 assisted care wasn't provided, medications were mismanaged (crushed meds, delayed care) - I was nearly killed - and the home is understaffed with high turnover; visits were sometimes banned. Meals were often cold, over-spiced, and prepared off-site, though a few staffserved good food and ran fun activities. A few people (Maria included) were kind and the place can feel small and house-like, but theft after move-out, improper lease handling, and inconsistent pricing mean I can't recommend it.

    Pricing

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    Amenities

    3.67 · 6 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      3.2
    • Meals

      2.5
    • Amenities

      2.5
    • Value

      2.7

    Location

    Map showing location of HYGIEIA RCH

    About HYGIEIA RCH

    HYGIEIA RCH provides assisted living and memory care for seniors at several locations in Texas, with facilities ranging from small homes with just five or six residents up to larger communities with 116 assisted living units, and one site located in Plano that holds eight assisted living units. Residents often find rooms that suit their needs, like single bedrooms, shared spaces, and studio apartments, and the staff builds each care plan around the individual. There's skilled nursing available around the clock, including help with wound care, rehabilitation, medication management, and daily activities like dressing and bathing; memory care helps people with dementia or Alzheimer's, offering supervised living and brain activities to keep minds sharp.

    The buildings feature both indoor and outdoor common areas, a snack shop, a cafe, and a dining area with meals made by a chef-even kosher, vegetarian, low-sodium, diabetic, and allergen-free meals are available. Many find comfort in the salon and barbershop, safety features throughout, private bathrooms, wheelchair-accessible showers, and rooms with tubs. Some places have master suites and a pharmacy onsite, too. There are language services in Spanish, Tagalog, and Chinese to help residents feel at home, and caregivers provide services for those who need incontinence care, help transferring, or reminders for daily tasks.

    Residents stay active with fitness classes, games, movie nights, and social events, plus trips off-site. There's an emergency system in each room, a hair salon, and a calendar full of activities and entertainment, including a library and big screen TVs. Pets are allowed. The staff is awake and on-site 24 hours a day, they help with mobility, spoon feeding, and even two-person transfers with mechanical lifts, and they provide hospice and respite care.

    The programs cover different levels of assistance, so seniors can transition as their needs change without leaving the community, from independent living to full nursing care. Family members can get support and advice to help them make long-term decisions, and the community invites families to join outreach and education programs. HYGIEIA RCH accepts Medicare, Medicaid, and private payment, and several communities within the group have names like Silver Leaf Assisted Living, Locardia Homecare Living, and 4 Seasons Senior Living, with star ratings between 3.0 and 5.0, and an overall customer service rating of 4.6 out of 5. The Plano location holds a 7.2 out of 10 score, ranking 35th in the area. The community runs weekdays from 8AM to 9PM and until 5:30PM on weekends, and families can consult with local advisors for free every step of the way.

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